Bhagyashree Jana
Ranchi
Summary
A motivated professional with 1 year of experience in client support and billing operations, including hands-on exposure to Oracle C2M for customer account management and billing processes. Adept at issue resolution, streamlining processes, and coordinating with stakeholders. Highly adaptable, proactive, and eager to take on new challenges in evolving operational settings.
Overview
3
3
years of professional experience
Work History
Process Associate
Tata Consultancy Limited
Kolkata
09.2024 - Current
- Streamlined processes, boosting efficiency by 30% in daily operations.
- Trained new associates, elevating team performance and morale significantly.
- Analyzed workflows, identifying bottlenecks and optimizing processes.
- Facilitated communication between departments, enhancing collaboration.
- Oversaw end-to-end billing operations, ensuring high accuracy and on-time processing of customer accounts.
- Achieved recognition for outstanding performance and dedication to excellence.
- Monitored aging, blocked invoices, and payment runs.
Human Resource Intern
Vikas Bharti Bishunpur
Ranchi
06.2023 - 07.2023
- Assisted in end-to-end recruitment activities, supporting candidate screening and selection processes.
- Supported employee engagement and wellbeing initiatives, including team events and wellness programs.
- Participated in new hire orientation and exit interview processes to gain exposure to HR operations.
- Coordinated induction training and onboarding activities to ensure a smooth and efficient hiring process.
Human Resource Intern
Shoppeal Tech
Ranchi
11.2022 - 02.2023
- Maintained and updated records in internal systems while ensuring data accuracy and confidentiality.
- Coordinated internal communications to ensure smooth process execution across stakeholders.
- Assisted in implementing updated procedures in line with internal controls and regulatory requirements.
- Assisted in end-to-end recruitment activities, including coordination and candidate tracking.
- Screened and assessed job applications to shortlist candidates aligned with role requirements.
Education
Bachelor - Business Administration
Sarala Birla University
Ranchi, Jharkhand12th -
Surendranath Centenary School
Ranchi, Jharkhand10th -
Surendranath Centenary School
Ranchi, JharkhandSkills
- Process compliance and SLA Adherence
- Cross-Functional Collaboration
- Target-Oriented & Self-Motivated Approach
- Candidate Sourcing (Job Portals & Professional Platforms)
- MS Excel & Operational Reporting
- Cross-department collaboration
- Project management
- Data analysis
- Strong Verbal & Written Communication
Timeline
Process Associate
Tata Consultancy Limited
09.2024 - Current
Human Resource Intern
Vikas Bharti Bishunpur
06.2023 - 07.2023
Human Resource Intern
Shoppeal Tech
11.2022 - 02.2023
Bachelor - Business Administration
Sarala Birla University
12th -
Surendranath Centenary School
10th -
Surendranath Centenary School