Summary
Overview
Work History
Education
Skills
Applicationskillset
Personal Information
Timeline
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Bharani Dharan

Summary

A seasoned professional with 17 years of extensive experience in shared services, specializing in Learning Administration and HR Operations. Proficient in backend operations using SuccessFactors LMS, SuccessFactors Employee Central, and PeopleSoft modules. Currently serving as Manager L&D for Global Operations at AkzoNobel. Recognized for excellent communication, team building, and relationship management skills. Known for strong leadership and goal-oriented problem-solving. Possess a proven track record in developing top-notch customer service and team leadership within HR Shared Services operations.

Overview

14
14
years of professional experience

Work History

Associate Manager

Ernst Young
Kochi
02.2015 - 11.2021
  • Supervised a team of 16 Associates and 4 Senior Associates.
  • Managed Hire-to-Retire operations for the UK account, including:Creation of employee records.
    A) Processing data changes.
    B)Handling terminations and Rehire in the Employee Central module.
  • Provided support through calls and chat services for employee inquiries related to Hire-to-Retire processes.
  • Administered UK&I Learning Services, including Publication of events,
    Management of learning credits, Survey reporting, and Dashboard maintenance for learning consumption.
  • Hosted virtual events via WebEx for UK&I service lines

Team Leader

NorthGate Arinso Outsourcing Inc.
Kochi
11.2010 - 01.2015
  • Managed HR operations and Learning operations, supervising a team of 2 Senior Associates and 8 Associates.
  • Provided support services, including:Initiating the Onboarding process through the SuccessFactors ATS module.
    Initiating drug tests for US clients.
    Processing new hire accounts and data changes for existing employees.
    Managing termination and rehire processes in the SuccessFactors Employee Central module.
  • Headed and successfully implemented two transitions within the past two years, including SAP-based SuccessFactors implementation in operations.
  • Monitored call queues and provided daily feedback to agents.
  • Allocated work and performed quality checks for processed transactions.
  • Served as the Primary Point of Contact for transitioning new processes.
  • Trained new hires on processes.
  • Prepared weekly and monthly database reports as requested by the client.

Senior Associate

UST Global Pvt Ltd.
01.2010 - 11.2010
  • Client Account: Mortgage
  • Train the new hires in the process
  • Created and captured the learning curve for each process that I handle
  • Have frequent team meetings and huddle
  • Act as point of contact for the 2 processes
  • Preparing weekly invoices for the files processed
  • Certified in all the sub process.

Associate

Xerox India Pvt Ltd
10.2007 - 01.2010
  • Client Account: HRIS Payroll 401K (DC)
  • Well verse with the transaction processing of United States Benefits 401K Payroll transactions
  • Deliver assigned tasks within agreed SLA's
  • Doing Quality Check for monthly clients
  • Preparation of production reports
  • Sharing the updates with Team members on daily basis
  • Providing assistance for new joiners
  • Reporting and managing multiple tasks and deliver before deadline.

Manager L&D

AkzoNobel
  • Working with Global Academy L&D from the Netherlands to analyze the learning requirements of the organization.
  • Develop eLearning content using Articulate Rise and Articulate storyline.
  • Testing and deployment of e-learning modules in SuccessFactors LMS Module.
  • Reporting of learning consumption through Power BI dashboards
  • Managing the Learning Experience Platform (LXP) and deploying courses for better employee learning engagement.

Education

M.B.A (International Business) -

Annamalai University
01.2010

B.Com -

VHNSN college of Arts And Science
01.2006

H.S.C -

St. Francis Matriculation Higher Secondary School
01.2003

SSLC -

St. Francis Matriculation Higher Secondary School
01.2001

Skills

  • HR Operations - Hire to Rehire to Retire
  • Learning Administration
  • eLearning creation and deployment
  • Communication skills
  • Team building
  • Client relationship management
  • People Management
  • Compliance tracking
  • Budgeting
  • Process Transition and Product support

Applicationskillset

  • Successfactors ATS
  • SuccessFactors LMS
  • SuccessFactors Employee Central
  • Articulate Rise and Storyline
  • Power BI Pro
  • Vyond
  • Windows
  • WebEx
  • Avaya
  • MS Office
  • Service Now
  • Lotus Notes
  • PeopleSoft
  • ECase
  • TRACOM
  • MSForms
  • PowerApps

Personal Information

  • Father's Name: S. Rajaram
  • Nationality: Indian

Timeline

Associate Manager

Ernst Young
02.2015 - 11.2021

Team Leader

NorthGate Arinso Outsourcing Inc.
11.2010 - 01.2015

Senior Associate

UST Global Pvt Ltd.
01.2010 - 11.2010

Associate

Xerox India Pvt Ltd
10.2007 - 01.2010

Manager L&D

AkzoNobel

M.B.A (International Business) -

Annamalai University

B.Com -

VHNSN college of Arts And Science

H.S.C -

St. Francis Matriculation Higher Secondary School

SSLC -

St. Francis Matriculation Higher Secondary School

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Bharani Dharan