Bharath Chandran Nair D
Bengaluru
Summary
Results-driven management professional with track record of optimizing team performance and driving business growth. Skilled in strategic planning, project management, and fostering collaborative environments. Known for adaptability and delivering consistent results in dynamic settings. Strong focus on leadership, problem-solving, and effective communication.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Associate Manager
Sutherland Global Services
Bengaluru
04.2025 - Current
- Experienced in Insurance brokerage services (P&C)
- Led regular team meetings to track progress, resolve challenges, and guide successful project completion.
- Championed employee engagement initiatives that boosted morale and promoted a positive workplace culture.
- Led team in delivering high-quality customer service solutions.
- Managed daily operations to ensure efficiency and productivity.
- Trained new staff on company policies and procedures.
- Collaborated with cross-functional teams to enhance service delivery.
- Analyzed customer feedback to identify areas for improvement.
- Developed training materials to support ongoing staff development.
- Implemented process improvements to streamline workflows.
- Facilitated regular team meetings to discuss performance and goals.
- Managed daily workflow of team members to meet organizational goals.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Created monthly reports outlining progress on key initiatives.
- Tracked project milestones and communicated updates to stakeholders.
- Conducted regular performance reviews with direct reports.
- Identified opportunities for process improvements and increased efficiency.
- Prioritized and delegated tasks for efficient completion within team environment.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
Lead Account Management
Sutherland Global Services
Bengaluru
03.2024 - 03.2025
- Led the investigation and resolution of complex property and liability claims, overseeing high-value cases involving damages, potential fraud, and brand risk. Ensured adherence to internal policies and regulatory standards while guiding team members on claim strategy, quality, and outcome alignment.
- Team Lead with experience managing a 10-member team, and delivering high-quality service that strengthens client relationships and supports future business opportunities.
- Skilled in overseeing SLAs, quality audits, queue allocation, and volume management, while ensuring accurate documentation, research, and resolution of customer issues.
- Experienced in training and supporting new joiners on products and procedures, so they are fully equipped to handle cases confidently and consistently.
- Adept at analyzing errors, identifying root causes of complaints, and implementing corrective action plans to prevent recurrence, and improve overall service performance.
Senior Associate
CST - Cyber Sapient Technologies
Bengaluru
03.2023 - 09.2023
- An Innovation Incubator subsidiary company
- Contributed to the development and testing of innovative insurance software for content management and workflow optimization across claims, underwriting, and distribution.
- Identified process gaps and implemented solutions to enhance operational efficiency.
- Supported the Innovation Incubator project's transition to Cyber Sapient Technologies, strengthening the company's presence in the insurance sector.
- Managed data collection, organization, and system entry to maintain data accuracy.
- Trained and mentored new team members to foster collaboration and knowledge sharing.
- Partnered with cross-functional teams to deliver complex projects within deadlines.
- Maintained strong client relationships, ensuring clear communication and timely project updates.
Senior Associate
Innovation Incubator Advisory
07.2022 - 03.2023
- Contributed to the design, development, and testing of insurance software for claims, underwriting, and distribution workflows.
- Collaborated with insurance carriers and cross-functional teams to ensure smooth implementation and timely project completion.
- Maintained strong client relationships through clear communication and regular project updates.
- Trained and supported new team members, fostering a culture of collaboration and knowledge sharing.
- Managed multiple priorities effectively while consistently achieving high-quality results.
- Implemented process improvements that enhanced accuracy and saved significant time.
Financial Associate
RRD GO Creative
07.2017 - 02.2022
- Experienced insurance professional with strong expertise in accounts, taxation, and insurance operations.
- Specialized in U.S. Property & Casualty and Motor Insurance domains.
- Proven ability to drive process improvements, maintain quality standards, and collaborate with senior leadership.
- Skilled communicator, effective team motivator, and subject matter expert in insurance processing.
- Proficient in using Imageright 6.5v for file handling, data management, and workflow organization.
- Experienced in queue management — task allocation, data retrieval, and case handling as per drawer access.
- Known for consistent dedication, operational excellence, and achieving performance targets in service time and quality.
Education
Post Graduate Diploma in Business Administration - Business Process Re-engineering
Symbiosis Centre For Distance Learning
Pune, India 09.2024 - 04.2026
BBA - Management
Amrita Vishwa Vidyapeetham
Coimbatore, TN, India 06.2021 - 05.2024
Skills
- Process improvement
- Project management
- Team leadership
- Relationship management
- Operations management
- Strategic planning
- Staff management
- Team building
- Performance evaluation
- Team motivation
- Customer relations
- Scheduling and planning
- Decision-making
- Workload management
- Problem-solving
Websites
Accomplishments
- Best Team Manager - September 2025
Languages
- English
- Hindi
- Malayalam
- Tamil
Timeline
Associate Manager
Sutherland Global Services
04.2025 - Current
Post Graduate Diploma in Business Administration - Business Process Re-engineering
Symbiosis Centre For Distance Learning
09.2024 - 04.2026
Lead Account Management
Sutherland Global Services
03.2024 - 03.2025
Senior Associate
CST - Cyber Sapient Technologies
03.2023 - 09.2023
Senior Associate
Innovation Incubator Advisory
07.2022 - 03.2023
BBA - Management
Amrita Vishwa Vidyapeetham
06.2021 - 05.2024
Financial Associate
RRD GO Creative
07.2017 - 02.2022