Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Personal Information
Timeline
Generic
BHASKAR PRAMOD MULA

BHASKAR PRAMOD MULA

Hyderabad

Summary

Proactive CRM and Business Analyst with 2+ years of experience in dynamic, growth-focused environments, including startups and enterprise teams. Skilled in managing projects and leading the product development lifecycle from concept to delivery. Adept at analyzing customer behavior, implementing data-driven success plans, and improving CRM processes to boost product adoption and retention. Collaborative and communicative, with a proven track record of enhancing business operations, supporting corporate growth, and driving revenue through strategic customer engagement and insights.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CRM Analyst

Alamar Foods
05.2024 - Current
  • Conducted campaign performance analysis to derive insights to optimize campaign strategy.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Worked with team colleagues, internal IT and vendor partner to troubleshoot system issues and verify timely completion of upgrades, resolutions and maintenance tasks.
  • Analyzed customer, prospect and consultant data to identify valuable trends and insights on behavior and preferences.

Business Analyst

Freelance Consultant
05.2023 - 04.2024
  • Led a portfolio of 5 strategic accounts, fostering relationships and successfully upselling services contributing to an increase in annual contract value.
  • Pioneered a customer engagement strategy that boosted product adoption rates by 35% through tailored workshops and training sessions.
  • Implemented data-driven success plans, resulting in a 98% customer retention rate and a 15% reduction in churn within my account portfolio.
  • Acted as an advocate for customer needs within the company, influencing product development and contributing to a 25% increase in feature adoptions.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Created dashboards to monitor and track key performance indicators.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Provided technical support for troubleshooting analytics and reporting issues.

Content Moderator

Concentrix
01.2021 - 01.2023
  • Managed content moderation queue and enforced rules, moderating digital and user-generated content with high accuracy
  • Spearheaded public-facing trainings for staff responsible for content moderation to ensure best practices are in place and kept up-to-date
  • Provided reports to upper-management on moderation metrics and progress against organizational goals, encouraging buy-in from all stakeholders

Seller Process Associate

Amazon Development Center India Pvt Ltd
01.2021 - 12.2021
  • Support Selling Partner Service and TRMS on Compliance related tickets and Seller-FC registration issues.
  • Monitoring Government Compliance & Auditing Central (Internal Portal) to identify the failed IRN generation/stuck transactions and support sellers to fix these issues.

Process Associate

Genpact India Pvt Ltd
01.2019 - 01.2020
  • The process Associate acts as the primary interface between Consumers and our business partners.
  • The process Associate will be responsible for providing timely and accurate operational support to Consumers on the Chat.
  • The successful candidate has an immediate, distinct effect on the experience of customers of leading search engine payments platform, making a strong record of customer focus a high standard for the role.
  • A Process Associate is expected to address chronic system issues, provide process improvements, and develop internal documentation, and contribute to a team environment, all while adhering to service level agreement of a chat process.

Education

Bachelor's - Computer Science and Engineering

JNTU
Hyderabad, Telangana
05-2014

Skills

  • Moengage
  • Excel
  • Business intelligence tools
  • SQL
  • Data and analytics
  • KPI tracking
  • Attention to detail
  • Relationship building
  • Problem-solving skills
  • Critical Thinking
  • Having a Growth Mindset
  • Leadership Skills

Certification

  • Business Analysis Fundamentals- ECBA, CCDA, CBAP
  • MoEngage Analytics Expert
  • MoEngage Campaign Management Expert

Hobbies and Interests

  • Cricket
  • Travelling

Personal Information

  • Date of Birth: 03/16/93
  • Nationality: Indian

Timeline

CRM Analyst

Alamar Foods
05.2024 - Current

Business Analyst

Freelance Consultant
05.2023 - 04.2024

Content Moderator

Concentrix
01.2021 - 01.2023

Seller Process Associate

Amazon Development Center India Pvt Ltd
01.2021 - 12.2021

Process Associate

Genpact India Pvt Ltd
01.2019 - 01.2020

Bachelor's - Computer Science and Engineering

JNTU

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BHASKAR PRAMOD MULA