Summary
Overview
Work History
Education
Skills
Significant Accomplishments
Personal Information
Languages
Timeline
Generic

Bhavani N

Bangalore

Summary

A result-oriented Professional Cost and Management Accountant over 1 year in Payment & Transaction Processing and nearly 4 years in Operations, Quality Analysis and Customer Service Management

Targeting opportunities in Operations Management in an organization of high repute in the Financial Sectors, preferably in Bangalore Motivated Service Delivery Manager with more than 1.5 years of experience recommending business improvements that result in opportunities. An expert in promoting efficiency methods that provide cost savings. Ready for a new position where attention to detail and a wide knowledge of technology can be utilized.

Overview

7
7
years of professional experience

Work History

Service Delivery Manager

Concentrix
Bangalore
05.2022 - Current
  • Manage the delivery of services in accordance with SLAs.
  • Allocate cases to engineers based on their availability and expertise.
  • Monitor service performance and ensure SLA compliance.
  • Coordinate with various teams to ensure timely resolution of cases.
  • Report on service metrics and performance.
  • Maintain documentation and update records of support cases.
  • Track the progress of each case to ensure SLA targets are met.
  • Monitor engineer workloads and adjust case assignments as needed.
  • Act as a point of escalation for complex incidents.

Executive

Capita India Pvt.
11.2017 - 08.2021
  • Managed transactions in SAP ISU & SAP CRM to create, change and maintain the contracts of utility accounts as per requirement, supply gain/loss billing and system error
  • Liaised with other team members and business representatives to ensure that the quality and production meet the client requirements
  • Facilitated new pre-payment meter installation and set-up new contract for the customer
  • Prepared final invoice and delivered to the customer as per company standards
  • Scrutinized discrepancies and re-issuing final invoice with correct energy usage
  • Calculated debt, managed the process for write-off and refund for the customer query
  • Verified address and latest bill transaction of the customers by making outbound calls
  • Ensured customers payments and usages were in agreement by performing account reconciliation
  • Processed refunds on incorrect payments collected from the customers
  • Provided floor support to team daily to resolve the queries related to process.

Spec Processing Participant Transaction

Empower
Bangalore
08.2021
  • Managed money out withdrawal's team /core benefit
  • Managed participant accounts (Payout and Transfers) and participant Database Management (Processing retirement 401K, PNP, INST, IN03 withdrawals requested by the Participant and managing all categories of withdrawals)
  • Performed: Tax calculation module in order to get the correct differed tax and current tax payable, based on state tax grid
  • Internal Auditing of invoices with high accuracy
  • Processed and distributed participant benefit withdrawal on the same day
  • Imparted trainings and mentorship to new joiners
  • Worked extensively on Prism, Easy forms, CSAS and Prism auto launch forms
  • Client interaction through mail for the Process related queries/updates Tracking the daily inventory report
  • Recommended opportunities to improve processes for greater operational efficiency, improvement opportunities for other processing areas to minimize risk of error and time
  • Provided first level support of payment processor reconciliations performed by accounting team
  • Supervised the payments processing roadmap including migration across processors, adding payment methods and enhancements
  • Reviewed and made decisions regarding the items listed on cash pending, partial payment, and overpayment reports in a timely matter.

Education

B.Com. -

St. Vincent Pallotti College

12th -

Vision PU College

10th -

Maruthi Vidyalaya (ICSE)

Skills

  • Payment Processing & Transaction
  • Operations Management
  • Auditing
  • Quality Compliance
  • Escalation Management
  • Process Operations
  • Reporting & Documentation
  • Customer Service Management
  • Collaborator
  • Communicator
  • Innovator
  • Planner
  • Thinker
  • Support Coordinator

Significant Accomplishments

  • Recognized by the Senior Management as one of the Best Productivity & Quality Reviewers
  • Received award for maintaining more than 100% consistency in 'Production & Quality' for 6 consecutive months
  • Conferred with: Top contributor for the month for the month April 2019, June2019 and March 2020
  • Performance Excellence Award for the year of 2018
  • Five R&R certificates for achieving highest productivity and quality

Personal Information

Date of Birth: 11/07/95

Languages

  • English
  • Kannada
  • Telugu
  • Tamil
  • Hindi

Timeline

Service Delivery Manager

Concentrix
05.2022 - Current

Spec Processing Participant Transaction

Empower
08.2021

Executive

Capita India Pvt.
11.2017 - 08.2021

B.Com. -

St. Vincent Pallotti College

12th -

Vision PU College

10th -

Maruthi Vidyalaya (ICSE)

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Bhavani N