Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Bhavishya Sonia

New Delhi

Summary

Innovative and detail-oriented professional with a strong background in organizational skills and client support.

Backing up several years of demonstrated expertise in organizational skills and client support like Sales, logistics, and customer service. Proven ability to thrive in diverse environments and adapt to various challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Process Executive

Cognizant
Gurgaon
05.2023 - Current
  • Managed Google project with efficient work strategies
  • Managed and addressed the needs of Google Analytics 360 clients
  • Provided technical support for clients experiencing problems with Bigquery, Looker studio and Google Ads.

Advisor

Concentrix
Gurgaon
10.2022 - 05.2023
  • Worked on the Meta project
  • Solely responsible for providing Facebook and Instagram support to clients
  • Maintained responsibility for overseeing Instagram and Facebook ads.
  • Received frequent recognition as an exceptional performer, resulting in a multitude of rewards and commendations.

Associate

Pickrr Technologies
Gurgaon
04.2022 - 09.2022
  • Contributed as an Escalation Desk Lead in client management to enhance service delivery within established Service Level Agreements (SLAs)
  • Planned and executed team targets based on data analytics to boost monthly NPS.
  • Recognized as the top performer in NPS and CSAT metrics.
  • Connected with Clients placing orders through the portal to resolve issues and cultivate relationships.
  • Effectively handled escalated client issues pertaining to shipments through consistent follow-up with the Last Mile team, resulting in maximum case resolutions.
  • Served as primary contact for clients during initial order phase.

Customer Service Associate

Teleperformance
Gurgaon
09.2020 - 03.2022
  • Achieved success in the American Express credit card sales process
  • Provided leadership as Team Leader, managing 7-person team and consistently monitoring individual progress through detailed daily reports.
  • Joined American Express Insurance sales team as the top performer

Education

Bachelor of Tourism Studies - BTS

Ignou
New Delhi
12-2021

High School Diploma -

Vedatya
Gurgaon
07-2020

Skills

  • Good knowledge of Google Ads, Google Analytics and Facebook Ads
  • Basic knowledge of Bigquery and Looker studio
  • Skilled in MS-office and understands different computer software's easily
  • Excellent team player that thrives in a diverse work environment
  • Firmly handles the work pressure and is flexible in Adapting different people
  • Effective interpersonal and Communication skills
  • Good Conflict manager and learner
  • hands on experience on Opera,micros and fresh-desk

Accomplishments

  • Received award from Mr. Venkaiah Naidu for attaining third place in Vocational stream from all over India.

Certification

  • Completed 6 months Internship from Holidayinn Aerocity International Airport New Delhi .

Timeline

Senior Process Executive

Cognizant
05.2023 - Current

Advisor

Concentrix
10.2022 - 05.2023

Associate

Pickrr Technologies
04.2022 - 09.2022

Customer Service Associate

Teleperformance
09.2020 - 03.2022

Bachelor of Tourism Studies - BTS

Ignou

High School Diploma -

Vedatya

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Bhavishya Sonia