Summary
Overview
Work History
Education
Skills
Computer Knowledge
Personal Skills
Personal Details
Personal Strength
Disclaimer
Languages
Accomplishments
Timeline
Generic
Bhvaesh Shrimali

Bhvaesh Shrimali

IT Support Engineer
SURAT,Gujarat

Summary

I want to explore my Knowledge and skill to face ATM Hardware & Software Problems and want to give my best Assembling & Dissembling work and all ATM windows software utility and installation software and expertise in a challenging work environment while continuing My professional

Overview

10
10
years of professional experience

Work History

Desktop Support Engineer

Freelancer
Surat
11.2021 - Current
  • Provided technical assistance to users in person, via phone or email.
  • Ensured compliance with corporate policies related to data security standards.
  • Maintained positive working relationship with fellow staff and management.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Developed scripts to automate routine tasks for improved efficiency.
  • Provided senior technical support to both in-house staff and user departments for network applications.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Attended customer service meetings to address any ongoing issues or concerns.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Supervised and directed workers engaged in installation of data communication equipment and software.
  • Resolved printer problems remotely or onsite as needed by users.
  • Configured user accounts, permissions and passwords according to company policies.
  • Participated in IT projects related to desktop support services.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.

ATM Field Service Technician

NCR Corporation India PVT LTD
Surat
09.2013 - 09.2021
  • Transported and installed machines to to new sites.
  • Responded to emergency service requests outside normal business hours when necessary.
  • Supported clients' needs and maintained solid working relationships built on fast, knowledgeable ATM support.
  • Verified proper operation of all components after installation or repair work was completed.
  • Replaced defective mechanical and electrical parts with soldering irons following diagrams.
  • Answered customer service calls and resolved issues quickly to return machines to operational status.
  • Documented activities and expenses to submit accurate job reports.
  • Coordinated well-planned schedules to manage response times and prioritize calls.
  • Ensured that all safety protocols were followed while performing repairs or installations.
  • Analyzed wiring diagrams to gather repair information and procedures.
  • Provided remote technical support for customers having trouble with their ATMs via telephone or email.
  • Delivered services to customer locations within specific timeframes.

Education

Bachelor of Arts - Economice

DCM
Gujarat Univercity
04-2009

JCHNP - Computer Installation and Repair Technology

JetKing
Ahmedabad
04-2008

COPA - Computer Engineering

ITI
Ahmedabad
04-2007

Associate of Arts -

HSC
Gandhinagar Board
03-2006

GED -

SSC
Gandhinagar Board
03-2004

Skills

  • Application Installations
  • IT Security Management
  • End-User Support
  • Windows Operating System
  • Technical Support
  • Troubleshooting and Diagnostics
  • Issue Resolution
  • Hardware Installation
  • System Maintenance
  • Computer Maintenance
  • Component Replacement
  • Technical Documentation

Computer Knowledge

  • M.S Office Basic & Internet Surfing
  • All windows Supported Application Software Installation

Personal Skills

  • Creative, Self Motivating & Dedicate
  • Sound Knowledge of team building and long term relation
  • Honest, Sincere & Frank
  • Ready for Traveling
  • Work Smoothly in Under Pressure Environment
  • Confident & Effective in dealing with people

Personal Details

Current Add - 16 Komal Park Apartment Nr Shiva Park Society Opp Nova Apex Ghantawala Pan A.M. Road Adajan Surat

Father Name- Pravinchandra. J. Shrimali

Alternative Number 9714106672,

Date of Birth 07/07/1984,

Gander -Male,

Nationality -Indian,

My Hobbes - Play Dancing, Riding & Listening Music

Personal Strength

  • ATM Installation & Software Configuration
  • ATM Troubleshooting & Assembling, dissembling
  • ATM Dispenser & Pick module Repair with Aliment
  • ATM Cassette Configuration & ATM Down call Related Properly guide for Customer
  • Installation, Configuration and Troubleshooting of O.S.
  • Guide to Managing & Maintaining your PC
  • Installation Computer Assembling & Dissembling
  • Managing & installation of window Win-98, XP, 2k3 Server, Vista, 2k8 Server
  • Installing and configuring new update & drivers of Software
  • In Addition to the other device including installation Printer administrator & Technical Documentation
  • Basic Work on Protocol: - DNS, DHCP,WINS, TCP/TP, IPSec and Other Acknowledgement
  • Using Basic work on Topology: - Ring, Bus, Token, Star, Mash, Tree
  • Configure LAN Connection

Disclaimer

I here by declare that above stated particulars are true the best of my knowledge and believe. He is sincere toward his studies and good moral character.

Languages

Gujarati
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2

Accomplishments

  • 2014 ATM CE Support winner
  • 2015 ATM CE Technical Support winner

Timeline

Desktop Support Engineer

Freelancer
11.2021 - Current

ATM Field Service Technician

NCR Corporation India PVT LTD
09.2013 - 09.2021

Bachelor of Arts - Economice

DCM

JCHNP - Computer Installation and Repair Technology

JetKing

COPA - Computer Engineering

ITI

Associate of Arts -

HSC

GED -

SSC

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Bhvaesh ShrimaliIT Support Engineer