BIMAL SHAW
Room Division Manager
SILIGURI
Summary
To seek a challenging position with an organization that has the vision and potentials for development and make a positive contribution in the position offered with maintaining high standards of performance and business ethics.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Room Division Manager
Hotel Saffron Crest
07.2024 - Current
- Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
- Upheld high standards for customer service and led by example.
- Enhanced customer experience with thorough training of front office, housekeeping, and concierge teams.
- Developed strong relationships with corporate clients, enhancing brand loyalty and driving repeat business.
- Optimized room occupancy rates through proactive analysis of booking trends and adjusting pricing strategies accordingly.
- Elevated service standards by conducting regular quality assurance inspections and providing timely feedback to staff.
- Inspected rooms for damages and sufficient housekeeping practices.
Front Office Manager (HOD)
The Fern Denzong Hotel & Spa
09.2023 - 07.2024
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Front Office Manager (HOD)
The Greenwood Hotels & Resorts
03.2020 - 01.2023
- Implemented staff training programs, improving employee performance and team cohesion.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards of cleanliness and repair.
- Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
- Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
- Led front office team during major hotel renovation, maintaining high service standards amidst changes.
Duty Manager
Radisson Blu (Five Star)
01.2019 - 03.2020
Duty Manager
The Orchid Hotel, Five-Star Hotel
03.2018 - 12.2018
Duty Manager
Hotel The E-Square by The Fern
01.2016 - 03.2018
Front Office Executive
Rose Valley Resort
07.2012 - 12.2015
Front Office Associate
Krishna Palace
02.2010 - 10.2011
Education
Bachelor of Arts -
Chhatrapati Sahuji Maharaj University
Kanpur01-2014
Diploma - Tally Course
CMS Bangalor
01-2010
Diploma - undefined
Hotel Operational Training School
Barasat, Kolkata01-2008
Skills
IDS ( PMS)
OPERA ( PMS)
INNEKY ( PMS)
Staah Channel Manager
AxisRooms Channel Manager
Ezee Channel Manager
Additional Information
Profound knowledge in Hotel Revenue Management.
Interests
Reading Esoteric Books, Travelling
Timeline
Room Division Manager
Hotel Saffron Crest
07.2024 - Current
Front Office Manager (HOD)
The Fern Denzong Hotel & Spa
09.2023 - 07.2024
Front Office Manager (HOD)
The Greenwood Hotels & Resorts
03.2020 - 01.2023
Duty Manager
Radisson Blu (Five Star)
01.2019 - 03.2020
Duty Manager
The Orchid Hotel, Five-Star Hotel
03.2018 - 12.2018
Duty Manager
Hotel The E-Square by The Fern
01.2016 - 03.2018
Front Office Executive
Rose Valley Resort
07.2012 - 12.2015
Front Office Associate
Krishna Palace
02.2010 - 10.2011
Diploma - Tally Course
CMS Bangalor
Diploma - undefined
Hotel Operational Training School
Bachelor of Arts -
Chhatrapati Sahuji Maharaj University
Personal Details
Fathers Name: Shri Bhumeswar Shaw
Date of Birth: 1988-11-05
Gender: Male
Marital status: Married
Nationality: Indian
Declaration: I hereby declare that the above mentioned information is true to the best of my Knowledge and there is no Misrepresentation.
Place: Siliguri