Bishmay Ranjan Singh
25+ Years Driving Customer Loyalty & Revenue Growth
Chandigarh
Summary
A result oriented professional with over 25 years of rich experience in Automobile industry, including 2 years in for handling Regional Profile- North , with a consistent history of accomplishments. VAS Penetration increased from 16% to 24% within last 8 month time with an annual business revenues of 200 Cr by identifying and focusing on the niche sectors and strengthening the opportunity area as a Regional Fleet Care Manager –North.
Proven track record as State Service Head , overseeing operations and achieving significant growth in customer satisfaction and sustainable revenue growth with 30% CAGR. Turnaround specialist with excellence in launching new business lines, increasing business by multi-folds and growing top-line & bottom-line. Product Positioning: Developed product messaging that is fitting to consumers’ current mind set and maximizes the strengths of every marketing and communication channel in the process to raise product awareness in the market.
Performance-driven professional with expertise of augmenting business, penetrating new markets for business excellence , network expansion and introducing new products; proven success in establishing strategic alliances with key decision-makers in target organizations for revenue & business growth. Strong leadership skills, with a focus on building high-performing teams and fostering a culture of continuous improvement.
Served as chairman with Govt ITI @ 3 in Bihar, UP for skill development, securing a fund of 15 Cr under PPP mode of operation
Overview
27
27
years of professional experience
3
3
Certificates
4
4
Languages
Work History
State Service Head
Tata Motors Commercial Vehicle
Bihar, UP (E), Panjab, HP
03.2014 - Current
- Oversaw the recruitment of top talent, resulting in a highly skilled workforce capable of meeting department objectives.
- Championed best practices and knowledge-sharing within the department, promoting a culture of continuous improvement and professional growth.
- Conducted thorough assessments of service processes to identify areas for improvement and implement necessary changes.
- Provided strategic direction for department growth, leading to successful expansion into new markets or territories.
- Customer support professional with extensive experience in managing support teams and driving customer satisfaction. Known for fostering teamwork and adaptability in dynamic environments. Recognized for problem resolution and communication skills.
- Monitored service staff performance and provided feedback for improvement.
Customer Support Manager, Bhubaneswar
Tata Motors
11.2011 - 03.2014
- Liaised between the company and key customers to address their needs and concerns promptly and effectively, fostering strong relationships
- Monitored the overall cost of ownership to identify areas for cost reduction and optimization Managed fleet care operations to ensure smooth and efficient service Delivery
- Delivering results through growth strategies, market creation and expansion, diverse digital & traditional GTM strategies straddling product and service based models.
- Evaluating and reviewing company's integrated operations, business practices, updating, streamlining opportunities, and eliminating non-value added activities.
- Ensured high levels of customer satisfaction by proactively addressing customer issues and providing timely solutions
- Focused on reducing Turnaround Time (TAT) to improve operational efficiency
- Focusing on after-sales issues, improving the Service Satisfaction Index (SSI) and product improvement through Engineering Research Center (ERC).
- Inducted quality manpower at channel end to ensure efficient service Delivery Introduced wheel alignment machine at dealership, resulting in 40% installation within a year in Bihar with Inducted quality manpower at channel end to ensure efficient service delivery.
- Tracking the Channel profitability and IS redemption on monthly basic.
Customer Care Manager
Mahindra and Mahindra- FES
Patna, Jaipur,Kota, Bhubaneswar
07.2006 - 10.2011
- Provide guidance and support to service technicians in resolving technical problems and bottlenecks at the dealership level
- Share analysis reports with the dealer team to help them understand the current situation and focus on corrective actions for improvement
- Prioritize timely resolution of customer issues Ensure availability of optimum Spare Parts at each touch point, considering Inventory Norms.
- Conduct DSQi audits in accordance with company Norms
- Periodic engagement with OEM’s for quick and quality support to CP.
- Guide service technicians in technical problem-solving and bottlenecking.
- Various field activity like STSC, Demo, Installation process Customer engagement, sales force skill enhancement program RACE to PEACE and upgrade about modern implements and upgradation of soil condition for higher output.
- Driving new Initiatives like Lady Driver training and various CSR activities.
- Resolve time-sensitive customer issues efficiently Assist the sales team with various campaigns and vehicle exchanges under the Mahindra Viswash project for old vehicle and exchange business.
Territory Service Manager
Hindustan Motors Ltd
Delhi, UP (W), Patna ,Bhubaneswar
05.1999 - 06.2006
- Directing the team to ensure customer satisfaction with Bay Productivity.
- Maintaining excellent TAT for delivery and service quality norms
- Arranging customer meets to understand their needs and preferences
- Organizing free service campaigns to enhance customer engagement
- Processing warranty claims and STW (Service To Win) at Dealer Point
Education
MBA - Marketing
01.2003
Bachelor of Engineering (B.E) - Mechanical Production Engineering
01.1999
Skills
Customer Relationship Management
Sales & Business Development
Product Positioning
After Sales Service
Key Account Management
Product Launch Strategies
Problem solving and process development
Inventory Management
Sales Training Programs
TBEM (Tata Business Excellence Model) certified practitioner
Competitor Analysis
Team Capability building
Strong interpersonal, relationship-building, and negotiating skills
Marketing Campaign Management
Decision-making
Leadership
Time Management
Adaptability
Team-oriented
Detail-oriented
Power BI and Python
Six Sigma – Black Belt
Microsoft Office 2003, 2007, and 2010, including MS-Word, PowerPoint, and Adobe Photoshop
Customer relations
Data analysis
Accomplishments
- Bronze Standard Certified as TBEM (Tata Business Excellence Model) practitioner
- Got MD awards from Tata Motors during H1 for gaining highest growth In Market share all India
- Effective Coordination with UPSRTC for the Guinness Book of world records for country’s longest bus-parade scheduled at Prayagraj
- Recognized as Best Chairman in state of Bihar Under PPP mode for effective fund utilization and skill enhancement
- For JQM and TS audit rewarded as team leader for entire Zone in M&M.
- Handling ISO Audit and JQM audit for Zone single headedly-MM
- Got Constellation awards in East for leadership role and star awards for performance 3 times each quarter,.
- Received Golden Ball awards as best Performance in service all India in Mahindra & Mahindra.
- For highest spare parts business growth with controlled receivables in MM spare parts rewarded on Zone-2
Certification
6 Sigma Black Belt
Disclaimer
Here I am confirming that all the provided information given above is correct and accurate. Thanks and reg Bishmay Ranjan Singh Feb 2026
PERSONAL DETAILS
- Date of Birth: 7th June 1977
- Address:
- Present:Flat N0- Pink Rose Enclave, Sector 49, Chandigarh
- Permanant: Mangarajpur, Charbatia, Cuttack, Odisha, 750428.
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Odiya
Bilingual or Proficient (C2)
Bengali
Elementary (A2)
Punjabi
Beginner (A1)
Timeline
State Service Head - Tata Motors Commercial Vehicle
03.2014 - Current
Customer Support Manager, Bhubaneswar - Tata Motors
11.2011 - 03.2014
Customer Care Manager - Mahindra and Mahindra- FES
07.2006 - 10.2011
Territory Service Manager - Hindustan Motors Ltd
05.1999 - 06.2006
BIT, Mesra Ranchi - Bachelor of Engineering (B.E), Mechanical Production Engineering
Symbiosis College of Pune - MBA, Marketing