CHAMPAK JYOTI GOSWAMI

• Qualification
• Board/ University
• Division/ Class
• Year
• HSLC

• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Developed sales strategy based on research of consumer buying trends and market conditions.

• Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Held meetings with director to identify techniques to overcome sales obstacles.
• Exceeded sales targets with well-developed sales strategy and empowering team coaching.
• Modeled best practices for sales and customer service.
• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.

Merchandising,Product knowledge,Events,Network building,Stock despatch & indent,Warehouse Management,New Joinee Interviews

• Coordinated team schedules to keep shifts properly staffed during busy periods.
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
• Enhanced and redefined organizational structure to maintain competitive edge across territories.
• Oversaw and improved deliveries through proactive coordination of daily operations.
• Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
• Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.

• Developed sales strategy based on research of consumer buying trends and market conditions.
• Provided onboarding for [Number] territory managers.
• Tracked changing product lines to effectively meet dynamic market demands.
• Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
• Established successful account relationships by building rapport and maintaining consistent communication.
• Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.

• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Greeted guests upon arrival and offered assistance.
• Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Coached and developed associates to improve soft skills and recovery techniques.
• Surveyed guests to check for areas in need of improvement.
• Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Exceeded goals through effective task prioritization and great work ethic.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.