Chandana Pulipaka

(Promoted from Engineer to Senior Engineer)

• Providing support for Omnia Application,Rotageek, Retail devices etc
• Assisting on Scanner and Printer Issues.
• Collaborate with Area Managers, Shop Managers, and Customer Service Managers to resolve issues and ensure smooth store operations.
• Troubleshooting issues related to Network like slow network, no network, network devices offline etc by using Cisco Meraki tool.
• Troubleshooting issues by taking remote access using CITRIX Tools
• Installing Software applications by taking remote access and troubleshooting issues related to them
• Worked on applications like Putty, Powershell, VNC, Omnia etc

Client : CEPHEID

• Assisting Client with various other requirements and issues which included Outlook issues, Password reset, account unlock, creating, adding, removing and restricting from DL, security groups, shared mailbox, SharePoint sites, creating Team within Teams.

• Assisting on local and network printer related issues etc.

• Taking up on major Escalations and complex cases assigned based on Priorities.

• Follow up on SLA breached cases to further investigate and look for a fix or work around.

• Worked directly with clients to create SOP's for complex procedures, such as Genexpert installation,BMRAM, service account password reset etc.

Client : GO Daddy (U.S.A)

(Promoted from Process Associate to Process Developer)

• Debugging and analyzing problems to find the root cause of the issue and develop solutions to meet needs.

• Working on Domain active directory and management

• Configuring secondary and sub zones in DNS

Working on C panel and Plesk panel both on Shared hosting, VPS & Dedicated servers

• Configuration of hosting and servers, Technical troubleshooting on hosting under Linux and Windows Web servers

• Daily/Weekly chekups of servers and server uptime

• Helping end users in choosing the best hosting plans like Web hosting, Website builder, Wordpress etc as per their business requirement and also technical troubleshooting on issues related to website and making their website up and running

• Assisting in installation on SSL certificates and helping in configuration and setup

• Helping in Creating Professional emails related to their business and troubleshooting issues related to emails like not receiving emails, storage full, unable to send emails, taking email backup etc.

• Assisting in installation on SEO and helping in configuration and setup

• Client : Softpath Systems

(Promoted from EDP Executive to Software programmer)

• Documented technical specifications for software projects and updates.
• Worked closely with project managers (Scientists) to ensure timely delivery of projects.
• Reviewed project documentation and made important changes to match updates to project scope.
• Oversaw each project's technical requirements and completed every milestone on time.