Chandra Sekhar Gorle

Key Responsibilities and Achievements:

• Oversaw Data Center operations with a total capacity of 14.6 MW, ensuring uninterrupted 24/7 service availability.
• Managed a diverse portfolio of 35+ clients including cloud service providers, banking institutions, and enterprise customers.
• Administered and maintained Data Center LAN infrastructure supporting BMS, CCTV, and biometric systems.
• Handled BCPM (Branch Circuit Power Monitoring) and ensured accurate temperature and humidity (Temp & RH) monitoring to maintain optimal environmental conditions.
• Coordinated and provisioned customer cross-connections via Building Service Operators (BSOs).
• Resolved internal and external issues through efficient ticket management and troubleshooting.
• Monitored infrastructure through NOC alerts, dashboards, and performed routine walkthrough inspections and preventive maintenance.
• Verified and maintained power, cooling, and environmental standards, escalating critical alarms per SOPs.
• Executed equipment installation and decommissioning following rack layout, cabling, and labeling standards. Performed power and network testing post-installation and updated asset management systems.
• Maintained access control by validating, logging, and monitoring physical access, including escorting vendors and contractors as required.
• Managed preventive maintenance of UPS, PDUs, HVAC, and fire suppression systems, coordinating with vendors and logging activities accurately.
• Responded to hardware/software alerts, followed incident response workflows, and documented all incidents and resolution actions in the incident management system.
• Ensured adherence to escalation protocols, and collaborated with cross-functional teams and vendors to resolve complex issues.

Network Operations Engineer – Department of Posts (DoP)

Client-Side Role (Circle NOC)

Company Overview:
The Department of Posts (DoP), with over 150 years of service, is the backbone of India's communication network and plays a pivotal role in the country's socio-economic development. As part of its India Post 2012 IT Modernization Project, DoP has embarked on a nationwide transformation to enable better customer interaction, IT-enabled business processes, and expanded service delivery through digital infrastructure.

Key Responsibilities:

• Managed primary and secondary last-mile connectivity by coordinating with BSNL (primary) and internal teams including Wireless, NOC, and other BSOs (secondary).
• Responsible for configuration and troubleshooting of:
  Routers: HP MSR 50-40, 30-20, 20-20
  Switches: Juniper 48T, 24T
  Leased Line Modems: Team Link
• Provided end-to-end support during:
  Feasibility analysis
  Site readiness & link implementation
  Site migration & link shifting
  Post-migration support and hardware issue resolution
• Created and maintained comprehensive technical documentation throughout all project stages.
• Operated from client premises as Circle NOC Engineer, handling daily support operations and critical network escalations.
• Delivered technical training and best practice guidance to field staff across multiple regions.
• Resolved customer complaints through the ticketing system (CA Helpdesk, Clicksoft), ensuring SLA compliance and client satisfaction.
• Coordinated with internal teams, field staff, BSOs, and vendors during network outages and service-impacting incidents.
• Handled escalations, performed fault identification and rectification, and provided timely updates to stakeholders.
• Conducted remote configuration and troubleshooting of routers, switches, and modems.
• Followed up with hardware vendors for faulty part replacements and ensured timely closure of support tickets.

Key Responsibilities:

• Handled troubleshooting of corporate customer complaints including link-down issues, link flapping, packet loss, low throughput, and poor reliability using the Trouble Ticket System.
• Provided on-site field support for a range of enterprise services and network solutions.
• Resolved tickets raised by customers and corporate help desks, ensuring minimal downtime and high service quality.
• Troubleshot and maintained various leased line technologies, including:
  T1, E1, E3, DS3
  Ethernet circuits
  STM-1 / STM-4
  ISDN lines
• Implemented and maintained dedicated network circuits such as:
  Internet Leased Lines (ILL)
  Virtual Private Networks (VPN)
  National Private Leased Circuits (NPLC)
  International Private Leased Circuits (IPLC)
  ISDN connectivity
• Performed proactive monitoring and maintenance of internet circuits to prevent service degradation.
• Collaborated directly with corporate clients to resolve LAN/WAN connectivity issues, ensuring SLA adherence and customer satisfaction.
• Conducted last-mile connectivity testing using BERT meters to validate circuit integrity and service readiness.and Ethernet Tester.
• Maintenance of Metro Ethernet Network.
• Coordinating with BSNL staff for Leased line lesser downtime.
• Configuring and troubleshooting WAN Protocols like PPP & HDLC.
• Configuration of customer links like leased lines (Serial and Ethernet).
• Monitoring Customer network through network monitoring tools like whatsup gold.
• Configuration of customer routers as and when required.