Charu Hassan

Process Associate | April 2025 - march 2026

AGS Health Pvt Ltd, Chennai

• EPIC Follow-up with insurance companies and working on no response and all kind of denial claims.
• Specialised in EPIC software and Hospital Billing
• Assist juniors on operation related doubts.
• Working on correspondence received from insurance companies.
• Received multiple appreciations from team leader and management for work in both production and quality and also for finding trends in the inventory.
• Managed end-to-end hospital billing processes ensuring accuracy and compliance with client requirements.

Tech Mahindra - International Chat Support

Chennai • 10/2023 - 2024

• Provided international customer support via chat, handling network, billing, and service-related queries.
• Resolved network connectivity issues and billing discrepancies efficiently.
• Explained billing statements and international roaming charges clearly to customers.
• Maintained records of customer interactions and resolutions.
• Handled multiple chats simultaneously while ensuring customer satisfaction.
• Collaborated with internal teams to escalate and resolve technical issues.
• Delivered clear, empathetic, and professional communication to customers.

Debug Technology Service Pvt Ltd - Logistics Coordinator

Chennai India • 08/2022 - 09/2023

• Managed international shipment tracking logs and coordinated with customs brokers and freight forwarders.
• Ensured timely clearance of inbound shipments by providing required documentation.
• Maintained order management and acknowledgment systems.
• Handled invoice preparation and processing for payments.

Worked with logistics software such as ITS Dispatch and Border Connect.

Used Microsoft applications including Word, Excel, and Email for daily operations.