Chhatrapalsinh Jhala
Ahmedabad
Summary
Experienced professional with a background in U.S. insurance, mortgage, and billing processes. With 6 years of experience across TCS, Acendum, and Tech Mahindra, I have strong skills in premium processing, mortgage operations, and billing systems. Known for improving efficiency and accuracy in financial transactions and customer service, I’m seeking opportunities to apply my expertise in a dynamic environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Tata Consultancy Services (TCS)
Gandhinagar
08.2022 - Current
- Currently part of the Premium Team on the Transamerica project.
- Certified on 8 work types, ensuring high accuracy and efficiency in task execution.
- Apply premiums to customer accounts when checks are received.
- Update and manage customers' bank and credit card details with strict adherence to security protocols.
- Download, analyze, and allocate reports from internal tools, effectively managing policy data in Excel.
- Contribute to the smooth operation and customer satisfaction through precise data handling and premium application processes.
- Created weekly, monthly, quarterly reports utilizing Excel spreadsheets.
Process Associate
Ascendum KPS Pvt. Ltd.
Ahmedabad
05.2019 - 08.2022
- Reviewed and analyzed loan applications for completeness and accuracy.
- Calculated debt-to-income ratios to ensure compliance with industry standards.
- Verified employment history and income of applicants.
- Analyzed financial documents such as tax returns, bank statements, pay stubs, and credit reports to determine borrower's ability to repay the loan.
- Determined whether or not to approve or deny a loan application in accordance with company guidelines.
Associate Customer Support
Tech Mahindra Ltd.
Gandhinagar
03.2018 - 01.2019
- Developed reports using MS Excel and Access for tracking purposes.
- Entered data into spreadsheets accurately and efficiently using MS Excel software.
- Created spreadsheets using Excel formulas to track customer data or project progress.
Education
Bachelor of Computer Applications -
Sanskruti College of Management & I.T.
Surendranagar03-2011
Skills
- Year-end processing
- Data Entry
- Process Documentation
- Process Analysis
- Report Analysis
- Microsoft Excel
- Documentation Review
- Insurance knowledge
- Material Management
- MS Office Applications
Accomplishments
- Xcelerate Warrior Certificate (Aug-2023)
- Special Initiative Award (Mar-2024)
- Star of the Month Award (Jun-2024)
Certification
- BPS : Environment Health & Safety_Foundation
Languages
Gujarati
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
Senior Process Associate
Tata Consultancy Services (TCS)
08.2022 - Current
Process Associate
Ascendum KPS Pvt. Ltd.
05.2019 - 08.2022
Associate Customer Support
Tech Mahindra Ltd.
03.2018 - 01.2019
Bachelor of Computer Applications -
Sanskruti College of Management & I.T.
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