Omkar
New Delhi
Summary
Accomplished Senior Process Associate with a proven track record at Genpact India Private Limited, adept in lean six sigma and team leadership. Excelled in enhancing process efficiencies and client satisfaction by mastering accounts payable and payroll processing. Skilled in cross-functional training and complex problem-solving, consistently achieving top-line business targets.
Overview
7
7
years of professional experience
Work History
Senior Process Associate
Genpact India Private Limited
Noida
09.2021 - Current
- Created reports on process performance metrics for senior management review.
- Handling a team of 25 associates to achieve topline business targets by delegating tasks and setting deadlines for a Canada-based client dealing in property, casualty, life, and health insurance.
- In-depth knowledge of performance metrics, expertise in preparing regular reports (monthly and weekly governance deck).
- Conducting training for team members to maximize their potential.
- Handled communication across departments by managing various client calls.
- Responsible for maintaining a schedule of events and appointments, like client visits.
- Managed escalations, including Hot-desk and Advance cases, ensuring timely resolutions and client satisfaction.
Senior Insurance Associate
MetLife
Noida
12.2017 - 08.2021
- Maintaining TATs and SLAs, system enhancement, and process improvements via self-audit of processes.
- Root cause analysis of the complaint and closing the loop on the action plan received from respective functions to reduce customer complaints (includes corrections of logic in existing system setups and process enhancements).
- Involved in training new joiners with in-depth knowledge of the process.
- Prepare weekly and monthly reports.
- Performing a full range of work involved in the annuity payments processing.
- Issued the checks to the insured, the claimant, and also the body shop directly, as per the request. Maintained and created payment transfer reports.
- Validating member, provider, and other claims information. I informed the adjuster in the event of any kind of discrepancy. Query through chat and mail with the claim adjuster.
- Dealt with various kinds of payments, such as auto payments, fixed property payments, total loss payments, and invoice payments.
- Cross-trained in multiple work types.
Education
Bachelor of Arts - Humanities
Delhi University
New Delhi11-2017
Skills
- Client payroll
- Year-end processing
- Calculations and analysis
- Bank account reconciliation
- Accounting cycle
- Accounts payable
- Lean six sigma
- Payroll processing
Accomplishments
- Multiple Bronze award for best performer.
- Effectively leading the team with the perfect 100% turn around time (TAT).
- Submitted impactful Lean ideas enhancing team productivity and quality.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Senior Process Associate
Genpact India Private Limited
09.2021 - Current
Senior Insurance Associate
MetLife
12.2017 - 08.2021
Bachelor of Arts - Humanities
Delhi University
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