Enthusiastic and dedicated professional in role of Senior Accounts Executive looking to utilize my 7+Years of experience in F&A Order 2 Cash (O2C) process also reporting analysis, Credit Control & Month-End control with proven track record. Desire to develop leadership skills to increase productivity and boost.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Process Associate
TATA CONSULTANCY SERVICE PVT. LTD.
Chennai
09.2021 - Current
Managed 5+ members team with 2 sub process and provided quick responses to questions and resolutions to issues.
Successfully transitioned entire O2C operations for Cash and Accounts Receivable process – Achieved 100% BAU.
Delivering day to day operational targets and meet the customer SLA’s.
Developed training materials for new staff members joining the team.
Preparing Monthly, Quarterly & Yearly reports presentations to Client, Stakeholders.
Invoicing Process (Billing & Gift Card Teams)
Processing all type of invoices (Intercompany, GSA Purchase order, Voucher & Wire Transfer)
Manage ongoing projects and ad-hoc assignments, partner with client and successful completion of various system enhancement projects – Migration of S4 Hana Systems & SAP Fiori.
Manually updating the GL Codes in SAP as per the Sale Type.
Preparing PPT for the Monthly & Quarterly meet, RCA & recording the same.
Weekly Report performing and highlight those in Client call.
Performing Billing Customer Receivable Report on Weekly basis.(Outstanding amount as per aging)
Refunding the payment through ARIBA tool to customer for over payment/Misc payment.
Performing Monthly Provision/accrual for BAD DEBTS entries.
Collection of payments from customer for the aging invoices.
Played a vital role in SOX and NON-SOX reconciliations during MEC.
Weekly Sales breakup entries done through Macro run.
Cash Disbursement process, Movement of payment received through Wire/Check from Customer/Vendor.
Hitting Store P&L Account when we are not receiving the paper work for Invoices which exceeds more than 30days.
Updating SOP’s whenever the process change happens or process update received from Client.
Worked closely with other departments such as IT, marketing, and finance to ensure smooth operations across teams.
Utilized different Applications to automate preparation of accounting reports.
Senior Customer Service Executive
Teleperformance Global Services Private Limited
Chennai
10.2019 - 09.2021
Generating Sales Invoice, Debit & Credit Note for each customer on market requirement
Processing the Inputs which we receive through Mails from Market for monthly basis
Processing all type of invoices (Intercompany, Interconnect Domestic, ICT, Mads, Stores, Distributor Billing)
Manually updating the GL Codes in GP as per the Sales Type
Updating Review Tracker and Generic Mail Box on Daily Basis
Recording payments in ERP Tool based on the cash sheet & Receipts – Stores
Updating Cash statement report on daily basis to Market
Applying payments with appropriate Invoices/Debit notes
Handling Escalation/Query through Emails and calls
Completing the Inputs within 3days TAT as per agreed SLA
Monthly basis prepares the SLA (Service level Agreement) report as per the client requirement
Validating and applying the open credit notes in ERP on a daily basis
Weekly Basis reconcile the customer sales ledger and maintain the correct balance with SOA
Presentation with Market for New Process Training
Internal Audit done every day to avoid QC Errors
(Important Job)
Handling end to end Telecom Business AR Billing process
Creation/Modification of Customers master data in ERP tool (Great Plains)
Downloading/Creating the invoice and share the same to customer directly via email
Preparing weekly & monthly aged debt dashboard
Participated in Transition calls to download new activities from client
Updating SOP’s whenever the process change happens or process update received from Client
Performing Sub Ledger vs
General Ledger reconciliation after MEC close to ensure both books matched without any Variance for the month.
Assistant Accounts Executive
EXECUTIVE SHIP MANAGEMENT PTE. LTD.
03.2018 - 06.2019
Preparing Portage Bill and crew wages sheet for individual vessels
Preparing payroll process for onboard crew
Communication with onboard Master relating to crew earning and deduction
Verify the Bank account for the crew
Processing Allotment for each crew every month
Preparing Statement of Accounts for each vessel for every month with 100% quality
Analyze and resolve the issues relating to each vessel
Taking calibration calls (crew department call) regarding the process updates & discussing it to the team
Completion of the cases and given tasks within the given SLA's
Sending the SOA to Owners through Courier (Print format) or via website.
Officer – Apprenticeship Training
ORDNANCE CLOTHING FACTORY
Avadi
02.2016 - 10.2017
Stitching cloths for Indian Army basis such as parachute, Dress, Tent, cap etc
Training For Stitching cloths & Environmental studies
Internal Training with Students for Manually cutting cloths and Stitching.
Education
Bachelor of Arts - Corporate Secretaryship
Jaya College of Arts & Science
04-2015
+12 State Board -
Vijayantha Higher Secondary School
03-2012
Kendriya Vidhayala OCF
03-2010
Skills
Year-End Processing
Experienced With SAP S4 Hana, SAP Fiori, Blackline
Reporting and Documentation
Paperwork Processing
Process Analysis
Process Improvement
Dispute Resolution
Accomplishments
Received 2 times “Employee of the month” in TCS during 2022 & 2023
Received BRAVO award at TCS in 2023
Received Best performer Award in Teleperformance in 2021
Experience in transition and Re-transition for AR Command Centre process
Additional Qualification
I have been strong in basics of “Outlook, Microsoft Excel, Microsoft Word, PowerPoint” Working knowledge in SAP, S4 HANA, Blackline tool, Remit-co, Purge Order, ERP Ecare, Azotel, AVL, Brite Account, PHOENIX, Microsoft Dynamics GP – ERP Tool.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Certification
I'm a Certified Contextual Master by Implementing an innovation for posting invoice & Sending follow-up with Customers for my Project in TCS.
Certified Higher Typewriting Speed in 41 words per min
Timeline
Senior Process Associate
TATA CONSULTANCY SERVICE PVT. LTD.
09.2021 - Current
Senior Customer Service Executive
Teleperformance Global Services Private Limited
10.2019 - 09.2021
Assistant Accounts Executive
EXECUTIVE SHIP MANAGEMENT PTE. LTD.
03.2018 - 06.2019
Officer – Apprenticeship Training
ORDNANCE CLOTHING FACTORY
02.2016 - 10.2017
Bachelor of Arts - Corporate Secretaryship
Jaya College of Arts & Science
+12 State Board -
Vijayantha Higher Secondary School
Kendriya Vidhayala OCF
I'm a Certified Contextual Master by Implementing an innovation for posting invoice & Sending follow-up with Customers for my Project in TCS.
Certified Higher Typewriting Speed in 41 words per min
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