Courtney Catron
New Castle
Summary
Results-driven Senior Associate specializing in operational leadership and performance management. Coaches and mentors teams to enhance productivity and streamline workflows, driving efficiency and achieving organizational goals. Skilled in project planning and operational oversight, committed to delivering exceptional service and cultivating a collaborative team environment.
Overview
8
8
years of professional experience
Work History
Senior Associate
Kalan Lannom
09.2025 - Current
- Partnered with clinic and organizational leadership to implement approved process improvements and operational updates.
- Conducted quality audits, evaluating performance and delivering actionable feedback along with coaching.
- Investigated operational defects, conducted root-cause analysis, and updated tracking systems to enhance resolution accuracy.
- Trained and onboarded new team members, providing coaching and development to uphold quality standards and achieve performance goals.
- Monitored team and leadership communication channels, guiding inquiries to ensure clarity and effective information flow.
RCS Associate
IU Health Cancer Center
02.2024 - 09.2025
- Ensured daily HIPAA compliance for 150–250 patients by securely managing protected health information with precision and discretion.
- Ensured daily HIPAA compliance for 150–250 patients by securely managing
protected health information with precision and discretion. - Scheduled appointments and coordinated with clinical team to ensure
accurate and appropriate operations. - Managing an important and heavy workload with side tasks and presenting
help to teammates when needed.
Team Lead
Target
Kokomo
01.2022 - 02.2024
- Led team members with guidance for timely task completion and adherence to high standards.
- Delegated tasks based on individual skill sets to optimize team efficiency.
- Onboarded new team members on store policies and procedures to improve their performance.
- Facilitated communication among guests, supervisors, and team members to maintain smooth operations.
- Excelled in sales, guest service, and team management within a fast-paced fulfillment environment.
Team Lead
Panera Bread
Kokomo
01.2019 - 01.2022
- Ensured high compliance with safety standards across organization, promoting a culture of safety and accountability.
- Supervised team members, ensuring adherence to compliance and safety standards to maintain operational integrity.
- Trained new employees on operational procedures and company policies, facilitating smooth onboarding and integration.
- Resolved customer concerns efficiently, enhancing satisfaction and loyalty.
Education
Some College (No Degree) - Nursing
Ivy Tech
Muncie07-2026
Skills
- Process improvement
- Performance management
- Escalation management
- Coaching and mentoring
- Team leadership
- Effective communication
- Conflict resolution
Timeline
Senior Associate
Kalan Lannom
09.2025 - Current
RCS Associate
IU Health Cancer Center
02.2024 - 09.2025
Team Lead
Target
01.2022 - 02.2024
Team Lead
Panera Bread
01.2019 - 01.2022
Some College (No Degree) - Nursing
Ivy Tech