Darshan K R

• Allocating tasks and responsibilities to agents, and ensuring that they are completed within SLA.
• To ensure all the process updates are communicated to the agents on time and taking sign off for the same.
• Ensure all the compliance and process folders are updated by the team.
• Resolving the process-related queries for the team.
• Updating and maintaining management-related reports.
• Provide floor support to new team members.
• Prepared internal reports for the process.
• To ensure all the process updates are captured.
• Training manuals and process maps are updated regularly.

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Fraud:

Transactions, fraud operations.

Non-Plastic, online transaction frauds.

Review and investigation of online transactions data.

Document all investigative activities.

Preparing suspicious activity reports.

Provided training to new members in fraud detection.

Maintaining a working knowledge of regulations.

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Account Opening Online:

• Working on the Applicant Online Applications.
• Verifying their details and helping them to open an account in a bank.
• Analyzing the fraudulent applicants, send those applicants to the Fraud Team who will be working in the UK.
• Transfer the application to the fraud team or decline the application based on review criteria.

• Analyzing DME Products
• Revenue Cycle Management (RCM)
• Resolving Queries of Customers.

• Registration Process
• Document Verification
• Conduct Exams.