Darshan Yadwad
Bengaluru
Summary
Professional specializing in employee training and workshop facilitation, with a track record of developing engaging training materials and conducting effective performance evaluations. Expertise in enhancing organizational efficiency through targeted training initiatives. Strong skills in customer service, multitasking, and time management contribute to delivering exceptional experiences. Committed to fostering positive interactions and memorable outcomes for all customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process Trainer
Genisys Information Systems
Bengaluru
10.2023 - Current
- Created comprehensive training materials for new process implementations.
- Delivered engaging sessions to diverse employee groups, enhancing knowledge retention.
- Collaborated with team leaders to assess training needs and identify skill gaps.
- Evaluated employee performance through continuous feedback and structured assessments.
- Facilitated workshops focused on best practices in process management.
- Documented training programs and tracked participant progress rigorously.
- Guided new hires in navigating company processes and systems effectively.
- Conducted classroom, on-the-job, and web-based training to ensure thorough understanding.
Sr. Customer Response Executive
One Point One Solutions
Bengaluru
05.2022 - 08.2023
- Managed customer inquiries across multiple communication channels efficiently.
- Educated customers on products and services to improve satisfaction.
- Documented customer interactions in CRM systems with accuracy and timeliness.
- Conducted follow-up calls to ensure comprehensive resolution of concerns.
- Assisted in training new team members on response protocols.
- Provided regular feedback to enhance customer service processes.
- Maintained current knowledge of company products for informed assistance.
Education
Bachelor of Commerce - Accounting And Finance
V B Darbar Arts And Commerce College
Bijapur05-2019
Skills
- Employee training and workshop facilitation
- Process documentation and training material creation
- Performance evaluation and feedback
- Customer relationship management
- Communication skills and effective presentation
- Problem solving
Languages
Kannada
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Accomplishments
- Awarded as the best overall team player for handling customer issues and leading the team to achieve the given targets
Certification
- Completed the course of 'Strategic Customer Service with RPA and AI'
- Certified with a 100% score
Timeline
Process Trainer
Genisys Information Systems
10.2023 - Current
Sr. Customer Response Executive
One Point One Solutions
05.2022 - 08.2023
Bachelor of Commerce - Accounting And Finance
V B Darbar Arts And Commerce College
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