Datla Venkata Neeharika

Responsibilities & Achievements

• Led product ownership for Enterprise Asset Management (EAM) and Field Service Management (FSM) solutions serving utility customers across Water, Electric and Gas industries.
• Managed end-to-end product lifecycle for multiple modules, from requirement gathering and roadmap planning to release management and customer adoption.
• Collaborated with 10+ enterprise customers to gather business requirements, conduct workshops, translate business problems into product features and deliver scalable enterprise solutions.
• Owned and prioritized backlog of 200+ user stories across multiple releases, aligning customer priorities, business goals, and engineering capacity.
• Led cross-functional team of 7 including developers, QA engineers, and business analysts, enhancing sprint predictability and ensuring on-time feature delivery.
• Delivered multiple enhancements to the Field Service Scheduling Engine, improving dispatcher efficiency through optimized scheduling, assignment logic and configurable business rules.
• Designed and delivered scheduling enhancements supporting:
• Automatic work assignment
• Dispatcher overrides
• Crew availability management
• Shift calendars
• Priority-based scheduling
• Emergency work allocation
• Geographic territory assignments
• Partnered with utility customers to optimize scheduling workflows, reducing manual dispatcher intervention and increasing first-time work assignment accuracy.
• Defined detailed product requirements including Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, acceptance criteria and process flows for engineering teams.
• Conducted customer discovery sessions, sprint demos, backlog refinement, UAT support and release planning with internal stakeholders and external customers.
• Successfully coordinated multiple production releases with minimal post-production issues by proactively identifying dependencies and managing release risks.
• Worked closely with engineering teams to design REST API integrations supporting work orders, assets, resources, inventory, customers and scheduling services.
• Partnered with QA teams to define functional test scenarios, regression coverage and acceptance criteria, reducing production defects before release.
• Worked extensively with Jira to manage epics, user stories, sprint planning, backlog prioritization and release tracking.
• Collaborated with UX teams to simplify dispatcher workflows, improving usability and reducing clicks required for daily scheduling operations.
• Worked directly with customer SMEs, operations managers, dispatch supervisors and field technicians to understand operational challenges and convert them into product improvements.
• Participated in production issue triage, root cause analysis and prioritization of critical production fixes to maintain customer satisfaction.
• Monitored customer feedback after releases and incorporated enhancements into future product roadmaps.
• Coordinated with architecture teams to evaluate technical feasibility, performance impacts and scalability before approving new feature development.

Key Achievements

• Successfully delivered 4+ enterprise EAM implementation projects for utilities and asset-intensive industries, achieving 95%+ on-time milestone completion.
• Collaborated with 15+ customer stakeholders across operations, maintenance, planning, and IT to translate business requirements into scalable EAM solutions, enhancing alignment and project delivery.
• Reduced requirement clarification cycles by 30% through structured workshops, detailed functional specifications, and proactive stakeholder engagement.
• Improved UAT success rate to 95%+ by defining comprehensive business scenarios, acceptance criteria, and validation processes.
• Managed 150+ functional requirements, change requests, and enhancements, ensuring full traceability from requirement gathering to production deployment, facilitating smoother project transitions.
• Accelerated issue resolution by 40% through effective collaboration with development, QA, and implementation teams during testing and go-live.
• Supported multiple production deployments with minimal post-production defects, ensuring stable enterprise rollouts.
• Standardized business processes and documentation, streamlining implementation efforts for future customer projects.

• Successfully implemented and supported 3+ Infor EAM customer implementations across asset-intensive industries, ensuring smooth deployment and user adoption.
• Documented 120+ business requirements for asset lifecycle, work management, preventive maintenance, inventory, and procurement processes to ensure comprehensive project alignment.
• Reduced requirement clarification effort by 25% through detailed functional specifications, process flows, and stakeholder workshops.
• Improved UAT success rate to 95%+ by developing comprehensive business scenarios, acceptance criteria, and test validation procedures.
• Delivered 50+ product enhancements and defect resolutions in collaboration with cross-functional teams, enhancing system stability and increasing customer satisfaction.
• Reduced production support turnaround time by 30% through efficient issue analysis, root cause identification, and coordinated defect management.
• Supported enterprise production deployments with minimal post-release defects, ensuring business continuity and high customer confidence.
• Created standardized documentation and implementation templates, streamlining onboarding and project delivery across multiple implementations.