Debabrata Dasgupta

Managing & Scaling Apollo 24|7 Diagnostics Business and Operations for Eastern India.

• Handling Digital Healthcare Business & Operations for Apollo Hospitals present in the Eastern Zone.
• Handling radiology/pathology/hospital consultations/IP-surgery leads/international tele-consult businesses for Apollo Hospitals & handling patient journey end to end.
• Building Digital Healthcare Businesses for Apollo Clinics doctors in the Eastern Zone.
• Developing Digital Campaigns for Apollo Hospital & Clinics doctors from the Eastern zone.
• Handling Corporate tie-up patients in hospitals booked via platform.
• Handling & solving patient escalations booked via platform.
• Handling a team of Operations Executives stationed in the eastern zone Apollo Hospitals.
• Accomplishment: Generated Substantial businesses (>50%) via digital campaigns for Apollo Units in the East. Maximized customer engagement and satisfaction by delivering excellent customer service. Blessed with two promotions in 2 years [Manager-Spcl. Projects 'To' Eastern Zonal Manager 'To' Manager Business and Ops, Pan India]. Received 'Service Excellence Award for FY 23-24'.

• Hospitals corporate tie-ups more than 100 beds, giving demos to the management regarding In-Patient surgery leads, Diagnostics and Online Consults.
• Location: West Bengal.
• On boarded 200+ doctors across specialists for Online Consults and Clinic project.
• Training of operation staffs, handled team of phlebotomist for diagnostics, doing strategic account farming, conducting workshops & seminars for constant awareness.
• Accomplishment: Launched West Bengal market, on boarded 200+ doctors for online consults and clinic products. On boarded C1, C2 category hospitals in the area for IP surgery and Radio/Path.

• Tied-up Hospitals more than 100 beds, giving demos to the management regarding SAAS based software & selling Digital-AD space products showcasing in Practo.com.
• Location: Hyderabad.
• Maintaining relationship with individual doctors, clinics, hospitals and driving new business.
• Training staffs, managers, conducting workshops & seminars for constant awareness.
• Visit all types of medical institutions, giving demos to the management regarding SAAS based software & Digital-AD space products showcasing in Practo.com.
• Location: West Bengal.
• Maintaining relationship with individual doctors, clinics, hospitals and driving new businesses.
• Training staffs, managers, conducting workshops & seminars for constant awareness.
• Accomplishment: Pre-Covid Lockdown: On boarded many top hospitals of HYD & KOL in our portal in very short span of time. During Lockdown: Sold & enlisted 150+ doctors into tele-medicine section. Post Lockdown: Converted many old churned clients back into our portal.