Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Rohnit Bhowmik

Surat

Summary

With over 8 years of experience in customer service & management of super stockiest & distributor I bring a track record of driving sales through exceptional service and efficient team leadership. My biggest career achievement includes spearheading a loyalty program that vastly improved customer retention.

Overview

9
9
years of professional experience

Work History

City Head (South Gujarat Head)

Reliance Industries Limited (Independence Ice-cream)
Surat
11.2023 - Current
  • Handling & Managing Super Stockiest & Distributor, hence onboarding new distributor for business growth.
  • Efficiently managed a team of during peak hours ensuring customer satisfaction and speed of service.
  • Overseen daily sales management and maintaining accuracy and security measures.
  • Trained 20+ new employees on company policies, customer service excellence, reducing onboarding & wasting time by 30%.
  • Initiated local marketing strategies which led to a 15% increase in afternoon sales over a 6 month period.
  • Developed and implemented a new inventory management process that reduced waste time by 10% annually.
  • Spearheaded a customer loyalty program that increased repeat customer visits by 40% within the 4 months of introduction.

Area Sales Executive

Kwality Wall's (Hindustan Uniliver)
Surat
01.2021 - 11.2023
  • Delivered consistent, quality customer service resulting in a 5% increase in customer satisfaction ratings.
  • Handled end-of-day cash reconciliation, ensuring 100% accuracy with daily transactions.
  • Assisted in resolving customer complaints, which led to a reduction in negative feedback by 20%.
  • Collaborated with team members to maintain a clean and organized leads, consistently passing hygiene issue in the freezer.

Area Sales Executive

Top & Town Ice-Cream Pvt Ltd
Bhopal
01.2017 - 11.2020
  • Provided outstanding customer service, leading to a 25% increase sales in a month
  • Managed inventory and restocked shelves, ensuring product availability and store organization.
  • Assisted in the training of new employees, fostering a supportive and knowledgeable team environment.
  • Handled customer inquiries and issues, ensuring a swift and satisfactory resolution.

Sales Executive

Top & Town Ice-Cream Pvt Ltd
Bhopal
02.2016 - 12.2016
  • Generating orders from retail shopkeepers.
  • Onboarding new outlets.
  • Maintaining relations with outlets owner.

Education

SSC Achieved 62%
Bhopal Board

Skills

  • Sales Techniques and Strategies

    • 1 Customer Service Excellence

    2 Inventory Management

    3 Display & Presentation

    4 Billing & Cash Handling

  • Team Management Skills

    • 1 Leadership, Training & Development

    2 Scheduling

    3 Conflict Resolution

    4 Performance Monitoring

Languages

Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1

Affiliations

  • Highest Sales in Promotion Campaign :-

Achieved the highest sales numbers in a regional promotional campaign, contributing to a 30% sales increase.

  • Arranged Campaign With Reliance Foundations & Many Other Foundations :-

Partner with local orphanages, shelters, and NGOs that work for underprivileged children.
Identify 5–10 orphanages in the city for direct support. Its helped to increase a sales by 20% by getting funds by NGO's

  • Promotion For New Company Introduce In Market :-

A mobile promotional vehicle (E-Canter) designed to attract attention with vibrant branding, ice cream giveaways, games, and special offers.

Timeline

City Head (South Gujarat Head)

Reliance Industries Limited (Independence Ice-cream)
11.2023 - Current

Area Sales Executive

Kwality Wall's (Hindustan Uniliver)
01.2021 - 11.2023

Area Sales Executive

Top & Town Ice-Cream Pvt Ltd
01.2017 - 11.2020

Sales Executive

Top & Town Ice-Cream Pvt Ltd
02.2016 - 12.2016

SSC Achieved 62%

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Rohnit Bhowmik