DEEPIKA B
Old No 65, New No 110, Ellaiamman Koil Street, Adyar, Chennai
Summary
A highly organized and hard-working individual seeking a career opportunity to enhance skills and abilities in any industry that offers professional growth while being resourceful, innovative, flexible and challenging responsibilities
Seasoned resource with robust experience in customer deliverable. Greatly interested in learning the business nuances. Ability work under pressure and deliver as per organisation expectation.
Overview
9
9
years of professional experience
Work History
Customer Support Executive
Amazon
04.2019 - Current
- Currently handling Amazon PETS contacts
- Added AIM ideas on portal & 1 idea got rolled over
- Identified many process gaps
- Handled NA Messaging Assistant process
- Supported India as cross skill during Peak time & prime sale
- Also supported Canada and HBS contacts during peak time.
Senior Analyst
Standard Chartered GBS
Chennai
10.2014 - 10.2018
- Preparing MIS reports to process the daily request on priority TAT basis
- Initiated TESTING and UAT for many process enhancements
- Handles Day-2 process to find process gaps & miss outs by the processor
- Handles query from country part to rectify or enhance process
- Conducts training to new joiner about the process application
- Prepares DOI for the process to get it through in a standard format by all processors
- Handled account opening form to capture signature & mandates in to SVS database system
- Handled account closure & static data maintenance for clients
- Handled both individual & corporate customers to maintain their accounts with the bank.
Education
Bachelor of Computer Application -
Sri Krishna College of Arts & Science
Coimbatore04-2014
Skills
- Process Improvement
- Defect monitoring
- Test implementation
- Team player
- Communication skills
- Problem-solving
- Project documentation
Accomplishments
- Migrated from SVS to SIGCAP system for signature & mandate capture.
- Undertaken testing of interface between ICM & wealth integration systems
- Undertaken testing of data-locker, ICDD and successfully launched in business
- Suggested SIGCAP Automation process & supported in developing automation process
- Received spot award and ICON value champ responsive award for the year 2016-2017
- Received many Appreciation mails from branch Managers and Country heads for the service rendered to the customer from back end.
- Received ULTRA award for overall performer of the year 2017.
- Identified process gaps, highlighted & launched in process step
Personal Information
- Date of Birth: 03/30/1994
- Marital Status: Married
Declaration
I hereby declare that the information furnished by me is genuine to the best of my knowledge and belief. I assure that I will accomplish any task given to me with full devotion and perfection.
Timeline
Customer Support Executive
Amazon
04.2019 - Current
Senior Analyst
Standard Chartered GBS
10.2014 - 10.2018
Bachelor of Computer Application -
Sri Krishna College of Arts & Science
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