Devang Vaidya
Sr. General Manager - Sales
Ahmedabad
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Sr. General Manager - Sales
Siemens Healthcare Pvt Ltd.
Ahmedabad
10.2016 - Current
- Supervised employees for exceptional sales operations, customer retention through engagement activities and positive brand experiences.
- Planned and shared workload with team members wearing different hats of coach, mentor, manager and most importantly "Leader"
- Promoted business strategy by implementing improvements based on business requirements and overall feedback.
- Collaborated with management to reduce costs while optimizing profitability responsibly.
- Communicated with key account contacts, responded to complex customer needs and consulted business partners to boost sales among valued customers.
Regional Manager - Customer Relations
Siemens Healthcare Pvt Ltd.
Mumbai
10.2013 - 09.2016
- Leveraged profit opportunities by building team through recruiting top talent and managing brand image to exceed plan performance.
- Developed sales strategies based on research of client buying trends and market conditions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Responsible for customer support through technical and clinical assistance termed as application support with recurring sales through assay positioning.
Regional Application Manager
Siemens Ltd.
Mumbai
01.2012 - 09.2013
- Led team of application specialists for clients by working and coordinating with customers, service engineers and sales teams for integrations.
- Day to day application support and on-site as well as classroom trainings to operators of high-end Laboratory Medical Devices
- Oversaw development and implementation of improvements in geography to support customers through web training, customer engagement activities.
Key Account Manager - Application
Siemens Medical Solutions Pvt Ltd.
Ahmedabad
07.2007 - 12.2011
- On-site installation training support to customers in assigned geography of Gujarat & MP
- Visiting customers in Region as well as all India on need basis to address any escalations
- Troubleshooting and Training activities towards supporting customers in region
- working along with business partners, sales team and service team towards achieving customer delight
Application Specialist
Siemens Medical Solutions Diagnostics Ltd. (Formerly Bayer Diagnostics)
Ahmedabad
10.2005 - 06.2007
- Front end customer support through clinical and operational troubleshooting
- On-site training to medical lab technician/operators for high end laboratory medical equipment and devices
- Trained staff through classroom training on proper use of systems and conducted orientation seminars.
- Customer assistance in inventory management
- Business Partner Assistance in claims management and settlment through co-ordination with financial assistant team
Education
Master of Science - Bio-Medical Technology Course
06.2003 - 05.2005
Studied Clinical Bio-Chemistry, Clinical Endocrinology, Clinical Microbiology as well as Pathology and Medical Lab Equipment Technologies including Bio-Technology Procedures and Dissertation on Prokaryotic Gene Cloning Vectors.
Executive Business Management Programme - Business Management
07.2015 - 07.2016
Supported by Indo-German Chamber of Commerce (IGCC); this program was sponsored by my current employer Siemens Healthineers held on Weekend classroom course over the 26 Weekends over the tenure of one year!
Bachelor of Science - Bio-Chemistry & Vocational Biotechnology Course
06.2000 - 05.2003
This was a Double Graduation through additional subjects on Vocational Bio-technology subject covered under Gujarat University's Graduation program.
Skills
Recruitment
undefinedTimeline
Sr. General Manager - Sales - Siemens Healthcare Pvt Ltd.
10.2016 - Current
Indo-German Training Centre (IGTC-Mumbai) - Executive Business Management Programme, Business Management
07.2015 - 07.2016
Regional Manager - Customer Relations - Siemens Healthcare Pvt Ltd.
10.2013 - 09.2016
Regional Application Manager - Siemens Ltd.
01.2012 - 09.2013
Key Account Manager - Application - Siemens Medical Solutions Pvt Ltd.
07.2007 - 12.2011
Application Specialist - Siemens Medical Solutions Diagnostics Ltd. (Formerly Bayer Diagnostics)
10.2005 - 06.2007
Gujarat University School of Science-Zoology Dept. - Master of Science, Bio-Medical Technology Course
06.2003 - 05.2005
M G Science Institute, Gujarat University - Bachelor of Science, Bio-Chemistry & Vocational Biotechnology Course
06.2000 - 05.2003
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