Dhanashree Jadhav
Senior Process Associate
Pune
Summary
Results-driven process professional with proven track record in optimizing workflows and enhancing operational efficiency. Leveraged analytical skills and industry knowledge to implement best practices and drive process improvements. Strong focus on team collaboration and adaptability to meet evolving business needs, fostering productive and cohesive work environment.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Senior Process Associate
Amicus RCM Services Pvt. Ltd.
04.2023 - Current
- Met month-end reporting objectives and deadlines
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer
- Enhanced overall organizational agility by embracing change management principles and leading by example in process transformation efforts
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency
- Collaborated with cross-functional teams to improve overall process performance and client satisfaction
- Played an instrumental role in achieving departmental goals by consistently delivering results on target or above expectations
- Fostered strong working relationships with stakeholders through clear communication, resulting in seamless project execution
- Identified and resolved process issues to drive optimal workflow and business growth
Process Associate Level 2
Fedora Solutions Pvt. Ltd.
03.2021 - 03.2023
- Handled high volumes of incoming work requests professionally while maintaining excellent organization
- Collaborated with team members for enhanced process efficiency and productivity
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately
- Participated in regular team meetings, contributing valuable insights toward process enhancements
- Independent problem solver who took initiative in researching solutions without needing excessive supervision
Process Associate Level 1
Fedora Solutions Pvt. Ltd.
03.2018 - 02.2023
- Collaborated closely with other departments for achieving operational excellence across the organization
- Investigated basic issues and escalated more complicated concerns
- Answered telephone or online requests and completed interactions quickly to meet productivity goals
- Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions
- Improved project completion rates by effectively prioritizing tasks and managing deadlines
Education
B.E - Computer
AISSMS College of Engineering
06.2013 - 06.2017
High School Diploma - undefined
S.V Union Jr College
06.2011 - 02.2013
Skills
- Verbal and written communication
- Process documentation
- Client relationship management
- Quality assurance
- Staff mentoring and coaching
- Quick Response
- Workflow management
Certification
Certified Senior Process Associate, Fedora Solutions, 5 years’ completion
Timeline
Senior Process Associate
Amicus RCM Services Pvt. Ltd.
04.2023 - Current
Process Associate Level 2
Fedora Solutions Pvt. Ltd.
03.2021 - 03.2023
Process Associate Level 1
Fedora Solutions Pvt. Ltd.
03.2018 - 02.2023
B.E - Computer
AISSMS College of Engineering
06.2013 - 06.2017
High School Diploma - undefined
S.V Union Jr College
06.2011 - 02.2013
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