Dharna Gulati
Kolkata
Summary
Dream, Believe, Achieve
These are the three words that would define me as a professional. I come with over 5 years of industry experience across various fields like BFSI, ed-tech and the food delivery business. I am experienced in understanding client needs, developing tailored solutions, and ensuring client satisfaction. Proactive communication, consistency, identifying opportunities and thriving in difficult situations is what makes me stand out from the crowd.
Overview
6
6
years of professional experience
Work History
Zonal Lead
Zomato
07.2024 - Current
- Managing South Kolkata, responsible for sales, marketing, operations, and merchant communication.
- Accountable for the smooth running of zonal operations, with a focus on tapping into the new market, maintaining the highest standards of services.
- Develop, manage, and grow business partner relationships with internal and external stakeholders, operate at a minimum cost, and ensure optimum productivity.
- Managing a 10-member team comprising Key Account Managers.
- Handling a portfolio of 10+ CR, responsible for increasing ad revenue month on month.
Regional Key Account Manager
Zomato
Kolkata
09.2023 - 07.2024
- Managed a set of eight regional key accounts and established relationships with stakeholders. Portfolio size of 6 CR+
- Developed strategies to increase online ordering sales, maximise ad revenue for the company, and optimize costs for the brand.
Account Manager
Zomato
Kolkata
09.2021 - 09.2023
- Handled a portfolio comprising 200 restaurants, portfolio size 1 CR.
- Developed and maintained relationships with portfolio accounts to ensure business growth.
- Analyzed restaurant data and identified opportunities for growth.
- Monitored industry trends and made recommendations for changes in strategy accordingly
Growth Manager
Openhouse
Kolkata
11.2020 - 08.2021
- B2B Sales - Sold the ed-tech platform to potential clients.
- Developed and implemented a comprehensive growth strategy to drive customer acquisition, retention, and engagement.
- Analyzed customer data to identify opportunities for improvement in the user experience, product development, and marketing campaigns.
- Managed budgeting and resource allocation for growth projects across multiple departments.
Personal Banker
HDFC Bank
Kolkata
12.2018 - 11.2020
- Provided customer service to clients, including answering questions and resolving issues.
- Handled banking operations, including cash, online transfers, and locker operations.
- Enhanced branch's digital footprint through customer transition from offline to online.
- Cross-sold banking products such as credit cards, loans and investments.
Education
BBA -
ILEAD, (MAKAUT)
01.2018
PGDBM -
TIMESPRO
Skills
- Strategic thinking
- Data-driven decision making
- Team building and motivation
- Cross-functional team leadership
- Effective communication
- Negotiation
- Customer service
- Adaptability
Languages
- English, Fluent
- Hindi, Fluent
- Bengali, Fluent
- Punjabi, Basic
Timeline
Zonal Lead
Zomato
07.2024 - Current
Regional Key Account Manager
Zomato
09.2023 - 07.2024
Account Manager
Zomato
09.2021 - 09.2023
Growth Manager
Openhouse
11.2020 - 08.2021
Personal Banker
HDFC Bank
12.2018 - 11.2020
BBA -
ILEAD, (MAKAUT)
PGDBM -
TIMESPRO
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