Dhriti Khurana
Ludhiana
Summary
Accomplished professional with a proven track record at Teleperformance Global Services, adept in database research and enhancing data integrity. Expert in documentation review and fostering team development, I excel in streamlining operations and mentoring junior staff. My approach combines meticulous quality assurance with effective coordination, driving operational excellence.
Overview
8
8
years of professional experience
Work History
Sr Customer Care Executive
Teleperformance Global Services Private Limited
Ludhiana
04.2021 - 06.2024
- Updated databases with new and modified customer data.
- Mentored junior team members and managed employee relationships.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Coordinator
Intelenet Global Services
Gurgaon
09.2017 - 06.2018
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Associate Analyst
Global Logic Technologies Limited
Delhi
10.2016 - 09.2017
- Supported initiatives for data integrity and normalization.
- Developed and maintained databases, data systems, reorganizing data in a readable format.
Education
M. Tech - Electrical, Electronics and Communications Engineering
BBSB Engineering College
Fatehgarh Sahib08-2016
B. Tech - Electrical, Electronics And Communications Engineering
RIMT University
Mandi Gobindgarh04-2012
High School Diploma -
Radha Vatika Sr. Sec. School
Khanna03-2008
Skills
- Documentation and reporting
- Documentation review
- Database research
- Data entry
- Quality assurance
- Well-organized
Computer Proficiency
- SQL
- MS-EXCEL
- MS-POWER POINT
PERSONAL DETAILS
- Date Of Birth : 14th January, 1991
- Husband's Name : Pankaj Khurana
- Hobbies : Travelling & Exploring Web Series
- Languages : English | Hindi | Punjabi
- Address : 138C/1, Street No. 12, Karnail Singh Nagar, Phase - 3. Ludhiana. PIN - 141013
Assurance
- I do hereby assure that all the above details are true and best of my knowledge.
- I assure that if the opportunity is given to me, I will work to the best of my ability.
- Thanking you in Anticipation.
Signature :
Location :
Date :
Timeline
Sr Customer Care Executive
Teleperformance Global Services Private Limited
04.2021 - 06.2024
Coordinator
Intelenet Global Services
09.2017 - 06.2018
Associate Analyst
Global Logic Technologies Limited
10.2016 - 09.2017
M. Tech - Electrical, Electronics and Communications Engineering
BBSB Engineering College
B. Tech - Electrical, Electronics And Communications Engineering
RIMT University
High School Diploma -
Radha Vatika Sr. Sec. School
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