Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Projects
Timeline
Generic

Mohd Kadeem

Lucknow

Summary

Dedicated Senior Customer Care Executive with a proven track record of enhancing customer satisfaction through effective communication, problem resolution, and team leadership.

Overview

8
8
years of professional experience

Work History

Sr Customer Care Executive

HCL Tech
03.2019 - Current
  • Work with hospital to qualify patients for durable medical equipment upon discharge.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Scheduled patients and updated insurance,payment history and personal information.
  • Reviewed and submitted workers' compensation claims
  • Revised orders, finalized invoices and created billing logs.
  • Added current information to accounts, including demographic, personal and payment details.
  • Input data into digital system for recordkeeping.
  • Accurately and concisely documented notes in patient files in adherence with HIPAA regulations.
  • Reviewed and interpreted insurance explanation of benefits statements and applied to patient accounts.
  • Maintained confidentiality on all patient record data.
  • Verified insurance eligibility for patients by calling appropriate parties.
  • Worked with Apria's software to create and submit large numbers of client invoices each day.
  • Completed quality assurance reviews of practices and billing histories.
  • Remotely
  • Knowledge of ICD 10 codes.

Search Media Executive

Global Prospect Media
10.2016 - 12.2018
  • Developed comprehensive client reports showcasing the impact of executed campaigns on their overall business goals.
  • Facilitated smooth communication between internal and external stakeholders throughout the entire project lifecycle, ensuring all parties were aligned and informed.
  • Oversaw content creation and curation efforts, ensuring consistent messaging aligned with brand objectives.
  • Managed media budgets for optimized campaign performance and ROI.

Education

B.Tech/B.E.( Computers ) -

Uttar Pradesh Technical University (UPTU)
01.2014

Class XII -

01.2009

Class X -

01.2007

Skills

  • Medical Records Management
  • Medical Transport Billing
  • Invoicing Proficiency
  • Medical Billing and Collections
  • Customer Contact
  • Microsoft Office
  • CMS 1500
  • Medical Administrative Assistant
  • Medical Terminology
  • Patient Registration
  • Processing
  • Medicare & Medicaid

Languages

English
Hindi

Personal Information

  • Date of Birth: 09/25/91
  • Gender: Male
  • Marital Status: Married

Hobbies and Interests

  • Reading Blogs
  • Watching Movies
  • Surfing Net
  • Swimming

Projects

Apria Health Care, 55 Months, In this healthcare project focused on revenue qualifications, our primary objective is to optimize and enhance the financial health of the organization by strategically managing revenue cycles. We aim to implement comprehensive measures to qualify, capture, and maximize revenue streams while ensuring compliance with healthcare regulations.

Timeline

Sr Customer Care Executive

HCL Tech
03.2019 - Current

Search Media Executive

Global Prospect Media
10.2016 - 12.2018

B.Tech/B.E.( Computers ) -

Uttar Pradesh Technical University (UPTU)

Class XII -

Class X -

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Mohd Kadeem