Diganta Das
Guwahati
Summary
Dynamic Senior Relationship Manager with a proven track record at Maruti Suzuki Arena Pvt. Ltd., excelling in data analysis and client retention strategies. Expertly managed portfolios, identifying growth opportunities and enhancing customer satisfaction. Adept at risk assessment and fostering strong client relationships, driving significant improvements in service quality.
Overview
15
15
years of professional experience
Work History
Senior Relationship Manager
Maruti Suzuki Arena Pvt. Ltd.
Guwahati
11.2014 - Current
- Managed client portfolios, conducting comprehensive reviews and providing timely updates to optimize client engagement.
- Analyzed customer data to identify risks and growth opportunities, enhancing client satisfaction and retention.
- Coordinated follow-up communications with customers post-vehicle purchases to strengthen relationships and address concerns.
Branch Manager
Tata Motors Pvt Ltd
Guwahati
03.2011 - 01.2013
- Managed team performance and facilitated staff training sessions to improve skills and service delivery.
- Resolved customer inquiries promptly, improving service quality and customer satisfaction.
- Managed daily operations and ensured compliance with company policies.
- Led a team of staff, fostering collaboration and improving workplace morale.
- Developed and implemented sales strategies to enhance customer engagement.
Education
GED -
Automobile Polytechnic College
BongaigaonSkills
- Customer relationship management
- Account management
- Strategic account planning
- Client retention strategies
- Risk assessment
- Data analysis
- Data visualization
Father's Name
Lt. Pradip Kr. Das
Languages
- Hindi
- English
- Assamese
- Hindi
- English
Disclaimer
I do hereby declare that the above mentioned statements are true and correct to the best of my knowledge and belief.,
Addresses
Bijni Town, W/No.3, P.O. Bijni, P.S. Bijni, Bijni, Assam, 783390, C/o. H. Kalita, House No.3, 2nd Floor, Gopal Path, Bhetapara, Guwahati, Assam, 781028
Personal Information
- Caste: General
- Date of Birth: 31/01/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
English
Beginner (A1)
A1
Timeline
Senior Relationship Manager
Maruti Suzuki Arena Pvt. Ltd.
11.2014 - Current
Branch Manager
Tata Motors Pvt Ltd
03.2011 - 01.2013
GED -
Automobile Polytechnic College