Summary
Overview
Work History
Education
Skills
Certification
Projects
Languages
Timeline
Generic
DIPANJAN CHAKRABORTY

DIPANJAN CHAKRABORTY

Summary

  • Seasoned IT professional with 11+ years of experience in Infrastructure Services & Management, adept at overseeing operational efficiencies and leading multi-million-dollar service lines
  • Worked with both service-based and product-based organizations, serving diverse industry segments such as Hi-Tech, Oil & Gas, FMCG, and BFSI
  • Holds a B.Tech degree in IT and certifications in MS and ITIL

Overview

12
12
years of professional experience
1
1
Certification

Work History

DELIVERY MANAGER

Cognizant Technology Solutions
01.2025 - Current
  • Managed Service Provider Services, ensuring seamless delivery of core Data Center Services and Service Management for clients across industries. NPS score of 4.614
  • Solutions for end-to-end Infra Management System, rationalizing operational efficiency and organizing better processes in compliance with contractual terms with the clients
  • Delivery and Program Management, managing escalations, partnerships, and ownership of schedules, risks, issues, and stakeholder communications
  • Leading the strategy for digital transformation, Business process improvement, Market Research & Development including DevOps and Cloud Migration
  • Delivery Manager handling end-to-end Managed Services with multiple towers both at-shore & offshore. Client Relationship, P&L Optimization, EBIDTA, Strategic Initiatives for IT and Infra Delivery
  • Customer engagement, pre-sales and RFP management and business development
  • Experience in enterprise-scale IT environments. Owned the end-to-end transition of services from build to live. Embedded operational readiness into service design and delivery

INFRASTRUCTURE DELIVERY MANAGER

Tech Mahindra
11.2023 - 08.2024
  • Handle end-to-end Managed Services of multiple towers both onshore/offshore. CSAT score of 4.532
  • Enforce set quality standards to deliver key objectives and project SLAs/KPIs
  • Conduct business reviews and briefings with internal and external stakeholders
  • Experience is z/OS Upgrade and Third-Party Product Installation & Maintenance
  • Hands-on experience with Disaster Recovery (DR) and Automated Failover Processes
  • Re-engineer mainframe batch applications on Azure to deliver a secure, scalable, and highly available system in the cloud
  • Work closely with clients, optimize P&L, drive EBITDA growth, lead strategic initiatives, build trust and ensure efficient IT Infrastructure delivery
  • Oversee server support for Wintel, UNIX and Linux environments
  • Implement and manage HCI solutions (Citrix/VMWare & Nutanix) to drive innovation, deliver efficiency and scalability, and improve resource utilization for cost-effective solutions
  • Manage Network & Telecom Services - oversee network infrastructure, telephony systems, security, provider management and proactive monitoring to ensure reliability, optimal performance and secure communications
  • Manage and maintain the mainframe infrastructure to ensure its optimal performance and availability
  • Manage DC Operations, including infrastructure monitoring and maintenance, server and storage systems management, data backup and recovery, implementation of BCP/DR plans, and adherence to regulatory compliance
  • Manage DC Facilities Support, including maintenance of power & cooling systems
  • Oversee various cross-functional responsibilities, such ITAM, SMO, PMO and CMO

PROJECT MANAGER - IT TRANSITIONS & VENDOR OPERATIONS

Thoucentric Management Consulting
06.2022 - 05.2023
  • Company Overview: Client - Unilever
  • Managed multiple IT Vendor Ops during the M&A phase and reported to internal stakeholders
  • Ensured all SLAs/KPIs were met within the allocated budgets during the service delivery transition
  • Worked as a Transitions PMO, thereby leading multiple PMs, leads and vendor operations teams
  • Managed supplier relationships with the client and all their key IT operations vendors during the M&A
  • Built and maintained systems of records and dashboards for internal and external stakeholders
  • Managed Risk Registers with mitigation plans that impacted budget, scope and schedule of projects
  • Created and executed project plans (Scope, Schedule and Budget), transition plans & charters
  • Negotiated Rate Cards for various IT resources, per T&M/FTE and FP billing models with one of the Fortune 100 IT MNCs. Managed existing contracts, possible extensions and novations
  • Client - Unilever

MANAGER - APAC IT OPS DELIVERY & VENDOR MANAGEMENT

Valvoline
05.2018 - 05.2022
  • Company Overview: Now part of Saudi Aramco
  • Designed and developed various plans for sourcing strategies such as Market Research, Vendor Dashboards, Spend Analytics, Capacity & Resource Planning using tools like SAP, SpringCM (Now DocuSign), Kiwi, etc.
  • Managed and coordinated technology sourcing activities like defining and negotiating SLAs and KPIs for various IT Infra support vendors. CSAT Score of 4.498
  • Was responsible for managing the vendor that handled the company's outsourced data center with an annual spend of $15M
  • Conducted stewardship meetings with key stakeholders to identify cost-saving opportunities and improve overall availability of critical services
  • Hands-on experience in Mainframe (z/OS, CICS, DB2 and IMS systems) and Legacy Migration
  • Knowledge of mainframe hardware configurations and I/O management
  • Developed and maintained storage policies, procedures, and documentation to ensure efficient storage management and data protection
  • Introduced a 3rd party s/w maintenance vendor for IBM Cognos & Lotus Notes resulting in 55-60% annual savings
  • Reviewed invoices from all major IT vendors
  • Conducted timely reviews of ARC/RRC, COLA (Cost of Living Adjustments)
  • Validated RU Counts, Passthrough & Project Charges, SLA Credits and Earn Backs before initiating the approval process for monthly invoices
  • Tracked Expenditures/Spend Reports against budgets (Opex & Capex) to create transparency and actionable insights for the IT Leadership
  • Monitored and assisted in project planning and budgets, progress reports, meeting minutes, and collaboration with senior business stakeholders
  • Now part of Saudi Aramco

CONSULTANT / PROJECT LEAD

Capgemini
12.2013 - 04.2018
  • Defined, negotiated and set up KPIs in relation with SLAs. Conducted business operations reviews
  • Assumed responsibility for end-to-end service delivery, including management and coordination of third-party vendors. Suggested and implemented Corrective and Preventive Actions (CAPA)
  • Led quality initiatives by introducing new processes across teams, and managed Risk Registers
  • Worked on ad hoc RFP and RFI documents as and when required
  • Managed a 30 FTE project across territories with a P&L of $1.5M
  • Leading EUC Towers for a Fortune 500 client which included Messaging, Anti-Virus Patching, Pit-Stop (On-Site), Asset Management and L1 Help Desk

Education

B.Tech - Information Technology

Vinayaka Missions
Chennai
01.2011

Skills

  • Program management
  • Client relationship management
  • Vendor management
  • Infrastructure management
  • Data center operations
  • IT service management
  • Service delivery management
  • Stakeholder communication

Certification

  • MS Exchange Server 2010 Administration - Brainbench Certifications (Gartner)
  • Six Sigma Green Belt - Benchmark Six Sigma
  • ITIL V3 - IGATE University (Now Capgemini, Internal)
  • Requirement Engineering - IGATE University

Projects

ServiceNow Reporting and Vendor Manager Workspace Implementation FlexNet Implementation for Asset Management & S/W License Management Run Books & Exec Summaries for IT Leadership to maintain Risk Governance and set up VMO Spend Management for Cloud Infra Projects - SAP BW DocuSign (previously SpringCM CLM) - Implementing Dashboards and Workflows

Languages

English, Hindi, Bengali, Tamil
First Language

Timeline

DELIVERY MANAGER

Cognizant Technology Solutions
01.2025 - Current

INFRASTRUCTURE DELIVERY MANAGER

Tech Mahindra
11.2023 - 08.2024

PROJECT MANAGER - IT TRANSITIONS & VENDOR OPERATIONS

Thoucentric Management Consulting
06.2022 - 05.2023

MANAGER - APAC IT OPS DELIVERY & VENDOR MANAGEMENT

Valvoline
05.2018 - 05.2022

CONSULTANT / PROJECT LEAD

Capgemini
12.2013 - 04.2018

B.Tech - Information Technology

Vinayaka Missions
DIPANJAN CHAKRABORTY