Seasoned IT professional with 11+ years of experience in Infrastructure Services & Management, adept at overseeing operational efficiencies and leading multi-million-dollar service lines
Worked with both service-based and product-based organizations, serving diverse industry segments such as Hi-Tech, Oil & Gas, FMCG, and BFSI
Holds a B.Tech degree in IT and certifications in MS and ITIL
Overview
12
12
years of professional experience
1
1
Certification
Work History
DELIVERY MANAGER
Cognizant Technology Solutions
01.2025 - Current
Managed Service Provider Services, ensuring seamless delivery of core Data Center Services and Service Management for clients across industries. NPS score of 4.614
Solutions for end-to-end Infra Management System, rationalizing operational efficiency and organizing better processes in compliance with contractual terms with the clients
Delivery and Program Management, managing escalations, partnerships, and ownership of schedules, risks, issues, and stakeholder communications
Leading the strategy for digital transformation, Business process improvement, Market Research & Development including DevOps and Cloud Migration
Delivery Manager handling end-to-end Managed Services with multiple towers both at-shore & offshore. Client Relationship, P&L Optimization, EBIDTA, Strategic Initiatives for IT and Infra Delivery
Customer engagement, pre-sales and RFP management and business development
Experience in enterprise-scale IT environments. Owned the end-to-end transition of services from build to live. Embedded operational readiness into service design and delivery
INFRASTRUCTURE DELIVERY MANAGER
Tech Mahindra
11.2023 - 08.2024
Handle end-to-end Managed Services of multiple towers both onshore/offshore. CSAT score of 4.532
Enforce set quality standards to deliver key objectives and project SLAs/KPIs
Conduct business reviews and briefings with internal and external stakeholders
Experience is z/OS Upgrade and Third-Party Product Installation & Maintenance
Hands-on experience with Disaster Recovery (DR) and Automated Failover Processes
Re-engineer mainframe batch applications on Azure to deliver a secure, scalable, and highly available system in the cloud
Work closely with clients, optimize P&L, drive EBITDA growth, lead strategic initiatives, build trust and ensure efficient IT Infrastructure delivery
Oversee server support for Wintel, UNIX and Linux environments
Implement and manage HCI solutions (Citrix/VMWare & Nutanix) to drive innovation, deliver efficiency and scalability, and improve resource utilization for cost-effective solutions
Manage Network & Telecom Services - oversee network infrastructure, telephony systems, security, provider management and proactive monitoring to ensure reliability, optimal performance and secure communications
Manage and maintain the mainframe infrastructure to ensure its optimal performance and availability
Manage DC Operations, including infrastructure monitoring and maintenance, server and storage systems management, data backup and recovery, implementation of BCP/DR plans, and adherence to regulatory compliance
Manage DC Facilities Support, including maintenance of power & cooling systems
Oversee various cross-functional responsibilities, such ITAM, SMO, PMO and CMO
PROJECT MANAGER - IT TRANSITIONS & VENDOR OPERATIONS
Thoucentric Management Consulting
06.2022 - 05.2023
Company Overview: Client - Unilever
Managed multiple IT Vendor Ops during the M&A phase and reported to internal stakeholders
Ensured all SLAs/KPIs were met within the allocated budgets during the service delivery transition
Worked as a Transitions PMO, thereby leading multiple PMs, leads and vendor operations teams
Managed supplier relationships with the client and all their key IT operations vendors during the M&A
Built and maintained systems of records and dashboards for internal and external stakeholders
Managed Risk Registers with mitigation plans that impacted budget, scope and schedule of projects
Created and executed project plans (Scope, Schedule and Budget), transition plans & charters
Negotiated Rate Cards for various IT resources, per T&M/FTE and FP billing models with one of the Fortune 100 IT MNCs. Managed existing contracts, possible extensions and novations
Client - Unilever
MANAGER - APAC IT OPS DELIVERY & VENDOR MANAGEMENT
Valvoline
05.2018 - 05.2022
Company Overview: Now part of Saudi Aramco
Designed and developed various plans for sourcing strategies such as Market Research, Vendor Dashboards, Spend Analytics, Capacity & Resource Planning using tools like SAP, SpringCM (Now DocuSign), Kiwi, etc.
Managed and coordinated technology sourcing activities like defining and negotiating SLAs and KPIs for various IT Infra support vendors. CSAT Score of 4.498
Was responsible for managing the vendor that handled the company's outsourced data center with an annual spend of $15M
Conducted stewardship meetings with key stakeholders to identify cost-saving opportunities and improve overall availability of critical services
Hands-on experience in Mainframe (z/OS, CICS, DB2 and IMS systems) and Legacy Migration
Knowledge of mainframe hardware configurations and I/O management
Developed and maintained storage policies, procedures, and documentation to ensure efficient storage management and data protection
Introduced a 3rd party s/w maintenance vendor for IBM Cognos & Lotus Notes resulting in 55-60% annual savings
Reviewed invoices from all major IT vendors
Conducted timely reviews of ARC/RRC, COLA (Cost of Living Adjustments)
Validated RU Counts, Passthrough & Project Charges, SLA Credits and Earn Backs before initiating the approval process for monthly invoices
Tracked Expenditures/Spend Reports against budgets (Opex & Capex) to create transparency and actionable insights for the IT Leadership
Monitored and assisted in project planning and budgets, progress reports, meeting minutes, and collaboration with senior business stakeholders
Now part of Saudi Aramco
CONSULTANT / PROJECT LEAD
Capgemini
12.2013 - 04.2018
Defined, negotiated and set up KPIs in relation with SLAs. Conducted business operations reviews
Assumed responsibility for end-to-end service delivery, including management and coordination of third-party vendors. Suggested and implemented Corrective and Preventive Actions (CAPA)
Led quality initiatives by introducing new processes across teams, and managed Risk Registers
Worked on ad hoc RFP and RFI documents as and when required
Managed a 30 FTE project across territories with a P&L of $1.5M
Leading EUC Towers for a Fortune 500 client which included Messaging, Anti-Virus Patching, Pit-Stop (On-Site), Asset Management and L1 Help Desk
Education
B.Tech - Information Technology
Vinayaka Missions
Chennai
01.2011
Skills
Program management
Client relationship management
Vendor management
Infrastructure management
Data center operations
IT service management
Service delivery management
Stakeholder communication
Certification
MS Exchange Server 2010 Administration - Brainbench Certifications (Gartner)
Six Sigma Green Belt - Benchmark Six Sigma
ITIL V3 - IGATE University (Now Capgemini, Internal)
Requirement Engineering - IGATE University
Projects
ServiceNow Reporting and Vendor Manager Workspace Implementation FlexNet Implementation for Asset Management & S/W License Management Run Books & Exec Summaries for IT Leadership to maintain Risk Governance and set up VMO Spend Management for Cloud Infra Projects - SAP BW DocuSign (previously SpringCM CLM) - Implementing Dashboards and Workflows
Languages
English, Hindi, Bengali, Tamil
First Language
Timeline
DELIVERY MANAGER
Cognizant Technology Solutions
01.2025 - Current
INFRASTRUCTURE DELIVERY MANAGER
Tech Mahindra
11.2023 - 08.2024
PROJECT MANAGER - IT TRANSITIONS & VENDOR OPERATIONS
Thoucentric Management Consulting
06.2022 - 05.2023
MANAGER - APAC IT OPS DELIVERY & VENDOR MANAGEMENT
Sr. Executive Support at Cognizant technology Solutions, Cognizant Technology SolutionsSr. Executive Support at Cognizant technology Solutions, Cognizant Technology Solutions