Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Divya Bharti

Resident Expert
Gurugram,Haryana
Divya Bharti

Summary

Reliable and upbeat as ( Resident expert ) successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Proven track record resolving inquiries with empathy, Specialized in file preparation and provided floor support.

Overview

5
years of professional experience

Work History

Encore Capital Group

Resident Expert
04.2023 - 05.2025

Job overview

  • Collaborated with interdisciplinary teams to provide well-rounded support for residents'' physical, emotional, and social wellbeing.
  • Promoted a culture of respect and dignity within the community through modeling appropriate behavior and setting clear expectations for conduct.
  • Developed strong relationships with residents through empathetic communication and active listening skills.
  • Provided ongoing training opportunities for staff members to enhance their knowledge of best practices in resident care and support strategies.

Genpact Badshahpur

Process Associate
10.2021 - 01.2023

Job overview

  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.

Teleperformance

Process Associate
09.2020 - 10.2021

Job overview

  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.

Education

Chaudhary Ranbir Singh
Jind, India

B.ed from English, Economics
04.2001

University Overview

Ignou
Nangloi

Masters Of Arts from English
06.2022

University Overview

Delhi University
Bawana

Bachelor of Arts from BA Programming
04.2001

University Overview

Sarvodya Kanya Vidyalaya
Palam, New Delhi

High School
04.2001

University Overview

Sarvodya Kanya Vidyalaya
Palam, New Delhi

Secondary School
04.2001

University Overview

Skills

1 Patience and empathy

Timeline

Resident Expert
Encore Capital Group
04.2023 - 05.2025
Process Associate
Genpact Badshahpur
10.2021 - 01.2023
Process Associate
Teleperformance
09.2020 - 10.2021
Chaudhary Ranbir Singh
B.ed from English, Economics
04.2001
Delhi University
Bachelor of Arts from BA Programming
04.2001
Sarvodya Kanya Vidyalaya
High School
04.2001
Sarvodya Kanya Vidyalaya
Secondary School
04.2001
Ignou
Masters Of Arts from English
Divya BhartiResident Expert