Nitika Verma
New Delhi
Summary
Resident Expert at Midland Credit Management with expertise in account management, financial accounting, and compliance with the U.S. Fair Debt Collection Practices. I also have hands-on experience in talent acquisition, working closely with HR on recruitment, and managing employee performance. Passionate about delivering solutions that balance business needs and consumer rights, I leverage strong communication skills, and a proactive approach to decision-making. My experience spans debt collection, consumer relations, and people management, where I drive positive outcomes in dynamic environments.
Overview
3
3
years of professional experience
Work History
Resident Expert
Midland Credit Management
Gurugram, Haryana
04.2025 - Current
Talent Acquisition HR
Midland Credit Management
Gurugram
10.2024 - 03.2025
- Reviewed resumes and selected qualified applicants for further evaluation.
- Organized pre-employment assessments, such as background checks and skills tests. prior to making an offer of employment.
- Established relationships with external recruiters to support candidate sourcing efforts.
- Analyzed employment-related data and prepared reports.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Prepared offer letters and negotiated salary packages with successful applicants.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Resident Expert
Midland Credit Management
Gurugram
03.2024 - 10.2024
- Maintained confidentiality and adhered to U.S Fair Debt Collection practice regulations during collections.
- Developed strategies to collect past due payments and minimize losses on bad debts.
- Investigated credit history and financial statements of debtors in order to assess risk level.
- Communicated with consumers to provide updates on account recovery status.
- Ensured compliance with state and federal laws governing debt collection practices.
- Contacted delinquent consumers via telephone and mail to negotiate payment arrangements..
Account Manager
Midland Credit Management
Gurugram
01.2023 - 03.2024
- Maintained confidentiality and adhered to FDCPA regulations during collections.
- Developed strategies to collect past due payments and minimize losses on bad debts.
- Educated consumers on the consequences of non-payment and potential resolutions.
Assistant Manager/ Team Lead
Teleperformance
Gurugram
02.2022 - 08.2022
- Company Overview: USA.
- Working as an Assistant Manager, responsible for overseeing a team of 30 people customer advisors, specialising in captioning to ensure the quality of the captions to clients, included KPIs.
- Supported HR with the management of issues pertaining to lateness, failed KPIs, absence, poor conduct, PIP, and underperformance.
- Completed monthly files on all team members to identify any issue of complaint cases for resolution.
- USA.
Education
Masters - Political Science
University of Delhi
01.2021
Bachelor of arts - Political Science
Ramjas College, University of Delhi
01.2018
Skills
- Team Leadership
- Resume screening
- Candidate assessment
- Performance Management
- Project Management
- Customer Service
- Relationship Management
- Process Improvement
- Training and Developments
- Leadership
- Time Management
- Communication skills
- Goal Oriented
- Communication and delegation skills
- Client handling
- Digital and social media platform handling
- Strategic planning
- General management
- Quality assurance
Positions Of Responsibility
- Coordinator, Centennial Celebrations, DU, 01/01/16, 12/31/17
- Media President, Delhi University, Student's Union, 01/01/15, 12/31/16
Timeline
Resident Expert
Midland Credit Management
04.2025 - Current
Talent Acquisition HR
Midland Credit Management
10.2024 - 03.2025
Resident Expert
Midland Credit Management
03.2024 - 10.2024
Account Manager
Midland Credit Management
01.2023 - 03.2024
Assistant Manager/ Team Lead
Teleperformance
02.2022 - 08.2022
Masters - Political Science
University of Delhi
Bachelor of arts - Political Science
Ramjas College, University of Delhi
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