Divyam Khanduri
Business Analyst / Business Architect
Summary
Experienced Business Analyst / Pega Certified Business Architect (PCBA) with more than 3.8 years of experience in Business Analysis, Requirement Gathering, Stakeholder Management, Product Management and Project Management in US Healthcare and Utilities.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
Work History
Business Analyst
NewVision Software
Pune
08.2018 - Current
Responsibilities:
- Led and facilitated DCO sessions/Grooming sessions with impacted business unit SMEs and stakeholders to capture detailed project requirements.
- Documented AS-IS and TO-BE Process Flows for review with the business team.
- Created Mock-up screens/wireframes for better visualization and understanding of the proposed software solution.
- Assessed and finalized product backlog with Stakeholders and divided the functionality in milestones and phases.
- Mentored and trained client business stakeholders in key Pega Functionalities (Parent and child cases, Work-list, Workbasket, Get Next Work, Access Group, Work Group, etc.).
- Recommended and implemented Pega OOTB features like Routing, SLA, Urgency, etc.
Education
Bachelor of Technology - Information Technology
Graphic Era University
Dehradun 06.2013 - 06.2017
Skills
Requirement Gathering and Analysis
Stakeholder Management and E2E Delivery
Wire-framing (Axure/Balsamiq/Pega App Studio)
Use cases, BRD, FRD, Flow Charts, Diagrams etc
Backlog Management, Creating and Grooming User Stories using JIRA/Confluence
Experience with Agile Methodologies and Implementation
Experience with Pega App Studio/ PEGA Express/ Agile Workbench/ DCO tools
Functional, Regression and API Testing
Knowledge of SQL and Databases
Certification
Pega Certified Business Architect v 8.6
Projects Undertaken
Anthem: Provider Life-Cycle Management (PLM) 2020-2022
This application aimed at creating and managing tickets for Provider Data Change Requests for different US states and LOBs and also automating the process to directly update the Provider Data Management Application (SPS).
Role: Business Analyst/Business Architect
Anthem: Strategic Provider Solution (SPS) 2019-2020
The application aimed at maintaining accurate US healthcare provider data with various vertical and horizontal cascades which added extreme complexity to the application and underlying data model.
Role: Business Analyst/Business Architect
Oracle Utilities Customer Care and Billing (CC&B)
Helped client with Oracle Utility CC&B upgrade from V2.1 to 2.5 having new functionality.
Role: Business Analyst/ Quality Assurance Engineer
Timeline
Business Analyst
NewVision Software
08.2018 - Current
Bachelor of Technology - Information Technology
Graphic Era University
06.2013 - 06.2017