DIVYANSH SHARMA
Process Advisor
Summary
Experienced and motivated professional with strong communication skills and expertise in customer relations, collections, and debt acquisition. Well-versed in collections procedures, payment plans, and regulatory compliance. Strategic thinker and collaborative team player, known for tactful customer persuasion, empathy, and providing guidance during stressful interactions. Committed to excellence and skilled in navigating confrontational situations. Eager to contribute skills and determination to the success of any team or organization.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Process Advisor
Barclays
2 2023 - Current
- Focused on meeting KPI's month on month
- Contacted clients with past-due payments and actively monitored payments due from clients
- Reviewed, researched and corrected discrepancies and customer concerns
- Acted as a mentor for new colleagues
- Focused on building customer experience
- Consistent Top performer in the process
- Handled daily EOD Reports for entire team.
Customer Service Representative
TELUS International
06.2022 - 01.2023
- Majorly associated with helping customers with payments and orders related Concern
- Acted as a mentor for New Embed Batch.
Education
BSC Mathematics -
Chhatrapati Sahuji Maharaj University
Kanpur, Uttar Pradesh 06.2015 - 05.2019
XII Science - undefined
K.R. Education Centre, CBSE
Kanpur, Uttar Pradesh 05.2014 - 05.2015
Skills
Customer Service
Data Analysis
Problem Solving Abilities
Excellent Communication Skill
Customer Relations
Excel and PowerPoint
Certification
Data Analyst Foundation Course From LinkedIn
Additional Information
- Obtained NCC C-Certificate
- Participated in Republic Day Parade 2017
- Obtained Bronze Medal in National Taekwondo Championship
Timeline
Customer Service Representative
TELUS International
06.2022 - 01.2023
BSC Mathematics -
Chhatrapati Sahuji Maharaj University
06.2015 - 05.2019
XII Science - undefined
K.R. Education Centre, CBSE
05.2014 - 05.2015
Process Advisor
Barclays
2 2023 - Current
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