DOLI
JHAJJAR
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Branch Relationship Officer
AXIS BANK
JHAJJAR
01.2023 - Current
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Developed strategies to increase customer satisfaction and loyalty through excellent service delivery.
- Maintained accurate records of all transactions within the branch's database system.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
- Monitored customer feedback surveys and took corrective measures when necessary.
- Processed payments received via check, cash or electronic transfer.
Education
B.COM -
MDU
ROHTAKM.COM -
IGNOU
DELHISkills
- Customer service
- Customer retention
- Relationship building
- Cross-selling products
- Problem-solving skills
- Customer Service-oriented
Accomplishments
Qualified life insurance, general insurance, and demat accounts contest multiple times
Consistently performed well in sales and marketing initiatives
Timeline
Branch Relationship Officer
AXIS BANK
01.2023 - Current
B.COM -
MDU
M.COM -
IGNOU