Dominic Dmonte
Chennai
Summary
Seasoned professional with over 23+ years of diverse experience in vendor management, customer service, and quality assurance across high-demand business environments, with proven expertise in managing vendor relationships, subscription and contract management, and driving process optimization for a leading investment banking firm. An excellent communicator skilled in training, mentoring, and leading teams to consistently enhance performance and maintain high-quality standards in fast-paced settings, while also excelling in generating and analyzing reports to monitor key projects, support strategic decision-making, and implement continuous improvements. Highly committed to adopting new technologies and innovative methods to boost personal productivity and overall team efficiency.
Overview
19
19
years of professional experience
Work History
Associate Manager
RR Donnelley
Chennai
02.2022 - 02.2025
- Managed daily operations and workflow for multiple printing projects.
- Coordinated with cross-functional teams to ensure project timelines were met.
- Supervised staff, providing training and guidance on best practices.
- Implemented process improvements to enhance efficiency and quality control.
- Analyzed production reports to identify trends and issues in operations.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Created monthly reports outlining progress on key initiatives.
- Tracked project milestones and communicated updates to stakeholders.
- Conducted regular performance reviews with direct reports.
- Prioritized and delegated tasks for efficient completion within team environment.
- Identified opportunities for process improvements and increased efficiency.
- Collaborated with senior management to develop annual operational plans.
Team Leader
RR Donnelley
Chennai
01.2018 - 01.2022
- Oversaw subscription services for all North America clients, ensuring consistent delivery.
- Directed team to complete allocated tasks within deadlines.
- Allocated tasks among team members to enhance productivity.
- Monitored deadlines to guarantee SLA compliance.
- Managed performance and attendance of team members for optimal results.
- Conducted quality audits to identify discrepancies and deliver constructive feedback.
- Facilitated process training for new joiners in subscriptions, contracts, and task allocation.
Sr Customer Service Executive
RR Donnelley
Chennai
12.2012 - 12.2018
- Managed subscription services to equip bank employees with necessary tools for customer query resolution.
- Coordinated user additions and deletions to maintain accurate access records.
- Liaised with teams and vendors to secure essential employee accesses.
- Monitored subscriptions and user details for seamless payment and billing processes.
Customer Service Executive
RR Donnelley
Chennai
11.2008 - 11.2012
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Document Specialist
RR Donnelley
Chennai
08.2006 - 11.2008
- Conducted web research to identify fraudulent vendors.
- Collected executive management details for vendor database.
- Validated and corrected vendor information on the portal.
- Managed sales, payments, refunds, and escalations as call center executive for a reputable magazine.
- Oversaw supervisor calls, ensuring effective team response to client issues.
Education
Bachelor of Arts - Bachelor of Arts in English Literature
University of Madras
ChennaiDiploma in Printing Technology - Printing Technology
Salesian Institute of Graphic Arts
ChennaiDiploma in Digital Prepress - Printing & Press
Cadgraf School of DTP
ChennaiSkills
- Project management
- Process improvement
- Staff supervision
- Data analysis
- Quality control
- Customer relationship management
- Team leadership
- Cross-functional collaboration
- Team supervision
- Coaching
- Verbal and written communication
- People management
Languages
English
Proficient (C2)
C2
Tamil
Elementary (A2)
A2
Accomplishments
Agent of the Quarter - Recognised for exceptional performance and dedication
Timeline
Associate Manager
RR Donnelley
02.2022 - 02.2025
Team Leader
RR Donnelley
01.2018 - 01.2022
Sr Customer Service Executive
RR Donnelley
12.2012 - 12.2018
Customer Service Executive
RR Donnelley
11.2008 - 11.2012
Document Specialist
RR Donnelley
08.2006 - 11.2008
Bachelor of Arts - Bachelor of Arts in English Literature
University of Madras
Diploma in Printing Technology - Printing Technology
Salesian Institute of Graphic Arts
Diploma in Digital Prepress - Printing & Press
Cadgraf School of DTP