Dosapati Vamsi Krishna
Customer Support Associate
Hyderabad
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Customer Support Associate
Amazon Development Center Pvt Ltd
06.2022 - Current
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Education
Mechanical Engineering - Mechanical Engineering
Mahatma Gandhi Institute of Technology
Hyderabad 04.2001 -
Skills
Complaint Resolution
Data Collection
Consultative Sales
Scheduling
Timeline
Customer Support Associate
Amazon Development Center Pvt Ltd
06.2022 - Current
Mechanical Engineering - Mechanical Engineering
Mahatma Gandhi Institute of Technology
04.2001 -