EESHA GARG
Noida,UP
Summary
Accomplished Senior Program Manager with over 15 years of extensive experience in Project and Program management with exposure to both Agile and Waterfall models. Specialize in delivering large scale digital transformation programs involving multiple cross-functional teams within the financial services industry. Proficient in leveraging AWS/Azure cloud solutions to drive strategic outcomes and benefits.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Manager
Tata Consultancy Services
10.2023 - Current
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Conducted audits and project reviews to ensure alignment to best practices.
Program Manager
Tata Consultancy Services
01.2021 - 12.2023
- Managed strategic workplace transformation program for a large Global Insurer, culminating in the development of a strategic virtual workplace solution leveraging Microsoft Azure Virtual Desktop managed service (Platform as a Service)
- Led cross-functional teams to successfully migrate 10,000 users and 650 diverse packaged applications, resulting in a substantial cost avoidance of over 5 million GBP
- Supervised daily program operations and championed best practices in program management
- Improved program efficiency by streamlining processes in collaboration with Project Management Office (PMO), resulting in a 20% increased efficiency.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
Service Delivery Manager
Tata Consultancy Services
05.2017 - 12.2020
- Managed end to end delivery and operations of 3 key strategic digital transformation projects for a large global insurer in the UK, in an agile framework
- Managed creation and ramping up a distributed team of 120 + members in 3 countries; established a training framework to upskill the team in niche digital skills
- Developed strong relationships with key stakeholders, maintaining a consistent Customer satisfaction score of 4.0
- Collaborated with the Global Test Architect to craft a DevOps and Agile-based test evolution strategy, reducing change lead time by 50% & improving quality by 20%
- Managed and coordinated IT Delivery budget, resource planning and allocation with customer leadership and TCS team
- Owned and streamlined the end to end process of SOW creation, quarterly budget planning and P&L Management
- Steered development of 2 accelerators to optimize testing using DevOps and open source tools leading to annual savings of $100,000 and enhanced efficiency by 10%.
Education
MBA -
IMT Ghaziabad, India
Bachelor of Technology -
Abdul Kalam University
Skills
- Program Management
- Agile and DevOps
- Team Leadership and Direction
- Coaching and Mentoring
- Problem Solving
- Design Thinking
- Azure Fundamental/AWS
- Team Building & Leadership
Websites
Certification
- PSM1
- MS Certified Azure Fundamentals
- AWS Certified Cloud Practitioner
- ISTQB Certified Test Manager
Accomplishments
- Accessibility Accelerator - TCS Innovista 2019-20 Semi Finalist
- Finalist at European TESTA Awards for Best Mobile Project
- Star of the Month, Star of the Quarter
Timeline
Delivery Manager
Tata Consultancy Services
10.2023 - Current
Program Manager
Tata Consultancy Services
01.2021 - 12.2023
Service Delivery Manager
Tata Consultancy Services
05.2017 - 12.2020
MBA -
IMT Ghaziabad, India
Bachelor of Technology -
Abdul Kalam University
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