To seek a challenging and career oriented position in a dynamic organization to enhance my knowledge, skills and contribute towards the success of the organization.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Operation Cluster Manager
Pi Beam Labs Pvt Ltd
Chennai
10.2024 - Current
Vehicle Planning & Deployment: Planned and deployed EVs based on daily client demand to ensure zero service disruption.
Driver Login & Compliance: Ensured consistent daily driver logins on the Porter platform to maintain operational continuity.
Customer Rent Collection: Collected customer rent strictly as per defined operational and financial SOPs.
Driver Rent Management: Managed and monitored daily rent collection from drivers, ensuring payment discipline.
Escalation Handling: Resolved driver and client escalations promptly to maintain service quality and SLA adherence.
Fleet Operations Management: Managed EV allocation, live tracking, and coordination to maximize fleet utilization.
Client Relationship Management: Handled major logistics clients including Scootsy Logistics (Pan-Chennai), GCD Associates, and Meenakshi Traders.
Cluster Operations: Managed end-to-end EV logistics operations across Madhavaram, Nerkundram and Pammal clusters.
Fleet Size Handling: Efficiently managed and optimized operations for a fleet of 50+ electric vehicles.
Senior operation executive
Scootsy Logistics Pvt Ltd
Chennai
09.2017 - 10.2024
Managed end-to-end warehouse operations, including receiving, storage, dispatch, and documentation.
Coordinated fleet and vehicle movement to ensure timely inbound and outbound deliveries.
Planned routes and delivery schedules to optimize turnaround time and operational efficiency.
Monitored inventory levels, maintained accurate stock records, and conducted basic audits.
Handled material movement and ensured proper loading and unloading procedures.
Resolved operational issues and escalations to maintain smooth warehouse functioning.
Maintained 95% N+1 delivery compliance to ensure on-time product delivery to customers.
Ensured adherence to SOPs, safety standards, and operational guidelines.
Supervised and managed over 30 warehouse and operations staff, along with 30 trucks and bikers, ensuring productivity, discipline, and smooth daily operations.
Education
MBA - Marketing Management
SKR Engineering College
Chennai
04-2017
Bachelor of Arts - English Literature
Arul Anandar College
Karumathur, Madurai
03-2015
HSC
Govt Kallar Hir Sec School
Pappapatti, Usilampatti, Madurai
04-2012
SSLC
Govt Hir Sec School
Usilampatti, Madurai
04-2010
Skills
Fleet management
Driver onboarding
Issue resolution
Customer relationship management
Ability to manage complex projects and multitask
Team leadership
Technical Skills
SAP
MS Excel, Word
ERP
Certification
Successfully managed multi-client EV operations across two major clusters.
Intern at Don Gunanella Special School for Children, Sai Samarpan Vocational Training Center for Autism and CWSN, Saveetha HospitalIntern at Don Gunanella Special School for Children, Sai Samarpan Vocational Training Center for Autism and CWSN, Saveetha Hospital