Eswaran Murugan
Chennai
Summary
To seek a challenging and career oriented position in a dynamic organization to enhance my knowledge, skills and contribute towards the success of the organization.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Operation Cluster Manager
Pi Beam Labs Pvt Ltd
Chennai
10.2024 - Current
- Vehicle Planning & Deployment: Planned and deployed EVs based on daily client demand to ensure zero service disruption.
- Driver Login & Compliance: Ensured consistent daily driver logins on the Porter platform to maintain operational continuity.
- Customer Rent Collection: Collected customer rent strictly as per defined operational and financial SOPs.
- Driver Rent Management: Managed and monitored daily rent collection from drivers, ensuring payment discipline.
- Escalation Handling: Resolved driver and client escalations promptly to maintain service quality and SLA adherence.
- Fleet Operations Management: Managed EV allocation, live tracking, and coordination to maximize fleet utilization.
- Client Relationship Management: Handled major logistics clients including Scootsy Logistics (Pan-Chennai), GCD Associates, and Meenakshi Traders.
- Cluster Operations: Managed end-to-end EV logistics operations across Madhavaram, Nerkundram and Pammal clusters.
- Fleet Size Handling: Efficiently managed and optimized operations for a fleet of 50+ electric vehicles.
Senior operation executive
Scootsy Logistics Pvt Ltd
Chennai
09.2017 - 10.2024
- Managed end-to-end warehouse operations, including receiving, storage, dispatch, and documentation.
- Coordinated fleet and vehicle movement to ensure timely inbound and outbound deliveries.
- Planned routes and delivery schedules to optimize turnaround time and operational efficiency.
- Monitored inventory levels, maintained accurate stock records, and conducted basic audits.
- Handled material movement and ensured proper loading and unloading procedures.
- Resolved operational issues and escalations to maintain smooth warehouse functioning.
- Maintained 95% N+1 delivery compliance to ensure on-time product delivery to customers.
- Ensured adherence to SOPs, safety standards, and operational guidelines.
- Supervised and managed over 30 warehouse and operations staff, along with 30 trucks and bikers, ensuring productivity, discipline, and smooth daily operations.
Education
MBA - Marketing Management
SKR Engineering College
Chennai04-2017
Bachelor of Arts - English Literature
Arul Anandar College
Karumathur, Madurai03-2015
HSC
Govt Kallar Hir Sec School
Pappapatti, Usilampatti, Madurai04-2012
SSLC
Govt Hir Sec School
Usilampatti, Madurai04-2010
Skills
- Fleet management
- Driver onboarding
- Issue resolution
- Customer relationship management
- Ability to manage complex projects and multitask
- Team leadership
Technical Skills
- SAP
- MS Excel, Word
- ERP
Certification
Successfully managed multi-client EV operations across two major clusters.
Languages
Tamil
Native
Native
English
Upper Intermediate (B2)
B2
Timeline
Operation Cluster Manager
Pi Beam Labs Pvt Ltd
10.2024 - Current
Senior operation executive
Scootsy Logistics Pvt Ltd
09.2017 - 10.2024
MBA - Marketing Management
SKR Engineering College
Bachelor of Arts - English Literature
Arul Anandar College
HSC
Govt Kallar Hir Sec School
SSLC
Govt Hir Sec School