Faiyaz Ahmad
Sr. Sales Manager
NEW DELHI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals. Experienced Sr. Manager with over 16+ years of experience in B2B and B2C Sales. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Sr Manager Sales
VOLVO CARS (SWEDE)
New Delhi
07.2017 - Current
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Delivered services to customer locations within specific timeframes.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Maintained energy and enthusiasm in fast-paced environment.
- Managed team of employees,training and professional growth of employees.
Sales Manager
HYUNDAI CARS (ELROY)
New Delhi
09.2014 - 06.2017
- Established and cultivated solid business relationships with new or existing customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Researched competitors' activities and products to uncover new trends
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Ass Sales Manager
TOYOTA CARS( COSMIC)
New Delhi
04.2011 - 08.2014
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Team Leader
SKODA CARS( JAI )
New Delhi
04.2008 - 03.2011
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Forecasted sales to management and collaborated to build effective sales team.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Negotiated contracts and sales terms with new and existing clients.
Medical Representative
DABUR PHARMACEUTICAL LTD
New Delhi
11.2005 - 03.2008
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Maintained customer promotional logs for product advertising campaigns.
Education
Bachelor of Arts - Political Science
JAMIA MILIA ISLAMIA CENTRAL UNIVERSITY
NEW DELHI 05.2002 - 04.2005
10+2 - Economics
CBSC BOARD DELHI
NEW DELHI 04.2000 - 03.2002
Skills
B2C sales
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Try to get aware from current affairs in the world.
Timeline
Sr Manager Sales
VOLVO CARS (SWEDE)
07.2017 - Current
Sales Manager
HYUNDAI CARS (ELROY)
09.2014 - 06.2017
Ass Sales Manager
TOYOTA CARS( COSMIC)
04.2011 - 08.2014
Sales Team Leader
SKODA CARS( JAI )
04.2008 - 03.2011
Medical Representative
DABUR PHARMACEUTICAL LTD
11.2005 - 03.2008
Bachelor of Arts - Political Science
JAMIA MILIA ISLAMIA CENTRAL UNIVERSITY
05.2002 - 04.2005
10+2 - Economics
CBSC BOARD DELHI
04.2000 - 03.2002
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