Farheen Viquas
Sr. Content Designer
Bengaluru
Summary
To build a long-term career with a progressive organization and secure a promising position, which would further complement my skills and provide a healthy environment for mutual growth. Summary of Experience 16+ years as a Technical Editor/Writer 8 months as a Customer Care Officer 1 year as a Senior Faculty-English Communication and Personality Development 2 years as an Academic Counselor
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Writer
- With 14+ years of experience crafting both internal and user-facing technical documentation.
Senior Technical Editor/Writer
NetApp
01.2012
- Inc
- Is an American multinational computer storage and data management company headquartered in Sunnyvale, California
- It is a member of the NASDAQ-100, and it was ranked on the Fortune 500 list for the first time in,
- NetApp has more than 12,000 employees in 150+ offices around the world
- Key Responsibilities
- Edits and reviews APIs, UI text, welcome screen messages, infotips, error messages, tooltips, and more
- Creates and edits internal and customer-facing materials that clearly communicate the value and unique advantage of NetApp products and solutions documentation sets, such as User Manuals, Quick Reference Guides, Express Guides, Concept Guides, Installation and Setup Guides, Resource Pages, Solution Guides, Workflow Guides, Release Notes, and others
- Performs all levels of edit on technical documentation
- Creates product videos —overview, getting started, workflows, and instructional
- Conducts training—editorial, product, and Camtasia
- Works cross-functionally with other professionals in the Engineering, Field Support, Sales, and Marketing groups, as well as NetApp’s customers who use NetApp products and services
- Works as a team player as well as an individual contributor
- Develops illustrations and workflow diagrams to explain complex and conceptual information
- Works closely with project cross-functional teams right from the requirements gathering phase
- Tests the usability of products and raise bugs for engineering team to address
- Specific accomplishments include:
- Completed a project successfully by collecting metrics and ensuring good health of documentation
- Transcribed the video and shortened the length of the video to be posted to the NetApp IE YouTube Channel
- Reviewed API Catalog for a project and delivered it successfully
- All the wireframe review comments, for a new project, were incorporated, thereby enhancing the User Acceptance Testing (UAT) score for cloud product
- Worked on 4 projects, in parallel, as a lead and individual contributor without schedule slippage
- Reviewed a 500-pager document in a month that was well-received.
Senior Technical Editor
01.2009
- Huawei is a leading global provider of commercial telecom networks, and it is currently serving 45 of the world’s top 50 telecom operators
- With comprehensive strengths in wireline, wireless, and IP technologies, Huawei has gained a leading position in the All-IP convergence age
- Key Responsibilities
- Edited, rewritten, and reorganized user guides, installation guides, maintenance guides, release notes, technical bulletins, datasheets, white papers, and online help systems for telecommunications products
- Substantially, improved document quality, accuracy, readability, and usability
- Specific accomplishments include:
- Coached writers and translators on enhancing the English language for their projects
- As part of an Information Testing project, I worked at Shenzhen, China
- I applied key technical editing guidelines to ensure that documents and marketing literature were written for a global audience, implemented standards for internationalization and localization
- Helped translators to create unified expressions by editing and reviewing the content for establishing a high-quality, and consistent approach to the product documentation
- Coached writers to enhance writing skills, targeting specific weaknesses, and proactively reducing problems and the need for repeated review and markup of documents
- Achievements
- Shadow Box Award—Creating videos for redefining the standards of the customer experience and improving customer journey – 2019 and 2020
- Cheers Award—Best Team Player – 2020
- Rising Star Award Incentive – 2011
- Best Contributor Translation Service Center—India, Knowledge Sharing Award – 2010
- Spot Award—April 2008
- Member of the award-winning team for Innovation Award (Virtual Team) – 2009
- Customer Transcription Award –, Member of the award-winning team for Customer Satisfaction Award – VIP Project (Optical Network) – January 2009
Senior Technical Editor/Writer NetApp
09.2011 - Current
Senior Technical Editor
Huawei Technologies India Pvt. Ltd
06.2006 - 09.2011
Education
Master of Arts - English Literature
Bhopal School of Social Sciences
Skills
Figma, Miro, CMS, XMetal, oXygen, GitHub, Camtasia and othersundefined
Certification
Fundamental Certification Program in Technical Writing, The Writers Block (TWB), Bangalore. I am a certified Technical Writer.
Timeline
Senior Technical Editor/Writer
NetApp
01.2012
Senior Technical Editor/Writer NetApp
09.2011 - Current
Senior Technical Editor
01.2009
Senior Technical Editor
Huawei Technologies India Pvt. Ltd
06.2006 - 09.2011
Technical Writer
Master of Arts - English Literature
Bhopal School of Social Sciences
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