Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
Work Availability
Work Preference
Timeline
Generic
FIROZ LATHEEF

FIROZ LATHEEF

Branch Manager
Kochi

Summary

Nearly 20 years of experience in banking sector, specializing in team leadership and operational excellence. Proven track record in customer acquisition, revenue growth, and adherence to risk and compliance standards. Successfully established and launched five new branches across three banks, demonstrating strong project management skills. Expertise in time management and strategic planning to drive business success.

Overview

21
21
years of professional experience
2
2
Certification

Work History

Branch Head

RBL BANK LTD
Kochi
05.2021 - 02.2025
  • Successfully established the new branch, exceeding business objectives through effective team leadership.
  • First Branch Manager in the Kerala Cluster to achieve over 100 million within six months of inception.
  • Achieved recognition as a Top 10 Branch Manager PAN INDIA for outstanding performance in Life and Health Insurance within the first six month of branch opening.
  • Distinguished as the sole Branch Manager to surpass over a lakh in Health Insurance sales for six consecutive months nationwide.
  • Delivered exceptional customer service, resulting in high client satisfaction and operational efficiency.
  • Led a branch recognized for the lowest staff turnover rate, exemplifying effective employee retention strategies.
  • Diligently monitored large value transactions, identifying and reporting suspicious or skeptical transactions to AML / Vigilance team.
  • Conducted thorough scrutiny of new accounts to prevent the establishment of mule accounts through detailed profiling.

Branch Manager

BANDHAN BANK LTD
Kochi
06.2020 - 05.2021
  • Spearheaded the launch and growth of two branches in Palakkad and Aluva, significantly expanding CASA and Term Deposit portfolios.
  • Exceeded cross-selling targets, consistently delivering business results that aligned with executive benchmarks.
  • Cultivated expertise in branch operations, strategic market expansion, and effective cross-selling methodologies.
  • Maintained rigorous adherence to KYC/AML regulations, upholding the bank's compliance standards.

Branch Manager

INDUSIND BANK LTD
Kochi
06.2015 - 05.2020
  • Earned International destination trips as a top performer in Life Insurance business.
  • Consistently featured in success meets for diverse product lines including Mutual Funds, Debit/Credit card sales, Health Insurance CASA and Term Deposits.
  • Transformed branch into a high performing profit center through strategic cross-selling and revenue-enhancing products.
  • Headed branch portfolio expansion, significantly increasing CASA and Fixed Deposit holdings.
  • Cultivated strong customer relationships, resulting in minimal service complaints through exceptional service.
  • Successfully launched two new branches in Kochi and Kothamangalam, exceeding management's business targets.

Branch Manager

KOTAK MAHINDRA BANK BANK LTD
Thiruvalla
12.2013 - 01.2015
  • Earned the trust and support of the staff propelling the branch to unparalleled achievements.
  • Led the branch to meet its cross-sell targets since inception.
  • Drove branch book size growth in CASA and Fixed deposit, meeting cross-sell targets.
  • Streamlined branch operations, delivering outstanding excellent customer service and maintaining a zero complaint record.
  • Transformed branch into a profit center, contributing to company's success.

Operations Manager

HDFC BANK LTD
Kochi
10.2007 - 05.2013
  • Management of High Net-Worth Individuals (HNI) clientele, driving substantial revenue growth for the branch.
  • Led and motivated a dynamic team of 25, which includes both operations, sales and additional channel staff to achieve collective success.
  • Ensured strict audit and compliance adherence, effective resolution of Anti-Money Laundering (AML) concerns.
  • Implemented proactive complaint management strategies, reducing escalations and elevating customer satisfaction levels.
  • Drove new account acquisitions and cross-sold third-party products, significantly contributing to the bank's financial performance.
  • Reporting to senior management, authority to deal with Legal Enforcement Authorities.
  • Championed the successful adoption of new bank initiatives, ensuring thorough execution at the branch level.
  • Optimized branch operations by eliminating non-profitable cash transactions, reallocating staff to bolster other critical functions.

Senior Officer

ICICI BANK LTD
Kochi
07.2004 - 09.2007
  • Verified and authorized cash and cheques, handled CMS lodging and realization, and generated daily and monthly reports at ICICI Bank.
  • Managed ATM replenishment and reconciliation, and served as the first level in complaint escalation.
  • Championed Private Banking and Investment & Services sales initiatives.

Education

MBA -

BHARATHIYAR UNIVERSITY
Tamilnadu
01.2002

Bachelor Of Commerce -

MAHATHMA GANDHI UNIVERSITY
Kerala
01.2000

Skills

    Performance optimization

  • Cross-selling strategies
  • Operations management
  • Client engagement
  • Time management
  • Compliance and regulations
  • Team leadership
  • Branch oversight
  • Revenue growth
  • Staff retention

Accomplishments

  • Qualified within 10th in the Super 60 club of PAN India Life Insurance contest in RBL Bank.
  • Crossed Lakh business in Health Insurance for consecutive six months in RBL Bank.
  • Qualified for overseas trips for LI business in IndusInd Bank.
  • Awarded with key performer status in HDFC Bank Ltd in 09/01/09 and 09/01/10.
  • One among the top 10 branch staff across India and No:01 in Kerala in ICICI Bank Champions Trophy (LI) 2006-2007.
  • Rated No. 1 in elite V-Club monthly meets (Performer's club) in ICICI Bank through the entire stint.
  • Won Banc assurance Excellence Oscar Award during Sampark 2006 for outstanding performance in Life Insurance business in ICICI Bank.
  • AMFI, IRDA certified.

Languages

  • English
  • Hindi
  • Tamil
  • Malayalam

Affiliations

  • President's scout
  • Union Chairman in College

Certification

  • IRDA
  • AMFI

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureTeam Building / Company RetreatsFlexible work hoursPersonal development programs

Timeline

Branch Head

RBL BANK LTD
05.2021 - 02.2025

Branch Manager

BANDHAN BANK LTD
06.2020 - 05.2021

Branch Manager

INDUSIND BANK LTD
06.2015 - 05.2020

Branch Manager

KOTAK MAHINDRA BANK BANK LTD
12.2013 - 01.2015

Operations Manager

HDFC BANK LTD
10.2007 - 05.2013

Senior Officer

ICICI BANK LTD
07.2004 - 09.2007

MBA -

BHARATHIYAR UNIVERSITY

Bachelor Of Commerce -

MAHATHMA GANDHI UNIVERSITY
FIROZ LATHEEFBranch Manager