Sushree Sangeeta Padhee
Bhubaneswar
Summary
Seasoned Branch Head with significant experience in managing banking operations, streamlining processes, and leading high-performing teams. Display strong leadership skills, an adept understanding of financial management principles, and exceptional customer service. Previous roles involved improving operational efficiency, implementing cost-saving measures, and fostering team collaboration.
Overview
12
12
years of professional experience
Work History
Branch Head
Hitachi Cash Management Services Pvt Ltd
Pune
01.2024 - Current
- Lead daily cash operations across Pune and Baramati branches, ensuring seamless execution of pickups, deliveries, vault activities, and adherence to SOPs.
- Monitor compliance with RBI regulations and internal policies related to cash handling, security protocols, and branch-level governance.
- Conduct daily team briefings to assign tasks, align on SLAs, and address operational concerns.
- Serve as escalation point for client issues, resolving them promptly while maintaining service quality and contractual SLA commitments.
- Coordinate with CIT vendors, field staff, and control room teams for real-time vehicle tracking, route optimization, and contingency handling.
- Approve daily cash flow reports, operational logs, and escalate critical anomalies to senior leadership.
- Enforce safety protocols and oversee physical and technical security measures across cash points, routes, and vaults.
- Review weekly branch performance metrics (TAT, SLA compliance, revenue vs. targets, and issue resolution trends).
- Conduct one-on-one check-ins with team leads to assess operational efficiency, provide mentorship, and ensure accountability.
- Manage client relationships through regular check-ins, complaint resolution, and service recovery initiatives for high-value clients.
- Drive staff development through coaching, mentoring, and succession planning initiatives.
- Conduct weekly vault audits, reconciliation checks, and safety compliance inspections.
- Collaborate with HR and Admin for workforce planning, attendance tracking, and performance management.
- Participate in regional leadership calls, presenting performance reviews, operational insights, and strategic updates.
- Analyze P&L statements, monitor budget variances, and implement cost control strategies aligned with business goals.
- Submit monthly performance reports, risk registers, and compliance summaries to senior management.
- Lead execution of new SOPs or corporate policies across operational and compliance areas.
- Oversee maintenance schedules for cash-handling equipment, CIT vehicles, and branch security infrastructure.
- Organize employee engagement activities to promote morale, retention, and team cohesion.
- Support local branding and CSR campaigns in collaboration with marketing and regional leadership.
- Conduct performance appraisals, identify high-potential talent, and create succession plans.
- Manage cash forecasting and vault liquidity planning to meet operational and client demand.
- Review CCTV footage and perform security audits to ensure branch safety and compliance.
- Coordinate with IT for cash software updates, system downtimes, and tech-related escalations.
- Conduct asset and inventory audits of firearms, vault technology, and cash logistics tools.
- Liaise with local law enforcement and private security for high-risk operations and emergency readiness.
- Identify and implement automation or digitization opportunities to improve operational efficiency.
Branch Head
Writer Business Services Pvt Ltd
Pune
05.2022 - 12.2023
- Optimized daily operations for enhanced branch functionality and efficiency.
- Cultivated customer relationships to elevate service satisfaction levels.
- Directed staff training programs that improved overall team performance.
- Implemented streamlined workflow processes for efficient service delivery.
- Monitored inventory levels to ensure sufficient supplies and resources.
- Conducted performance reviews to identify team strengths and areas for growth.
- Established departmental goals and monitored progress towards achievement.
- Developed cost-saving measures that increased branch profitability.
Branch Manager
Writer Safeguard Pvt Ltd
01.2014 - 09.2016
- Directed daily operations in various branches across Chhattisgarh, Karnataka, and Maharashtra, ensuring optimal service delivery.
- Fostered a positive work environment through effective communication and team support.
- Established staff training programs to enhance employee competencies and productivity.
- Monitored financial performance monthly, identifying trends for informed decision-making.
- Resolved escalated customer complaints swiftly, maintaining high satisfaction levels.
- Analyzed market trends and competitor strategies to drive business growth initiatives.
- Implemented strategies to boost customer satisfaction and loyalty through targeted outreach.
- Built strong relationships with vendors and external partners to facilitate operational success.
Management Trainee
Writer Safeguard Pvt Ltd
Mumbai
07.2013 - 12.2013
- Analyzed operational workflows to pinpoint areas for process enhancement.
- Conducted research on industry trends to guide strategic decisions.
- Collaborated with senior management to facilitate successful project implementation.
- Acquired knowledge of company processes, procedures, and employee functions.
Education
MBA - HR & MARKETING
BIJU PATTNAIK UNIVERSITY OF TECHNOLOGY
B. Tech - Computer Science
BIJU PATTNAIK UNIVERSITY OF TECHNOLOGY
Skills
- Branch operations management
- P&L and budget oversight
- Regulatory compliance
- Customer relationship management
- Staff training and development
- Workflow optimization
- Sales planning and execution
- Risk analysis and performance metrics
- Financial analysis and data interpretation
- Document flow coordination
- Conflict resolution strategies
- Reporting and MIS documentation
- Talent acquisition and team building
- Revenue generation strategies
- Safety and security protocols
- Organizational skills
Personal details
Hometown: Bhubaneswar, Odisha
Mother tongue : Odia
Hobbies : singing
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Odia
Proficient (C2)
C2
Timeline
Branch Head
Hitachi Cash Management Services Pvt Ltd
01.2024 - Current
Branch Head
Writer Business Services Pvt Ltd
05.2022 - 12.2023
Branch Manager
Writer Safeguard Pvt Ltd
01.2014 - 09.2016
Management Trainee
Writer Safeguard Pvt Ltd
07.2013 - 12.2013
MBA - HR & MARKETING
BIJU PATTNAIK UNIVERSITY OF TECHNOLOGY
B. Tech - Computer Science
BIJU PATTNAIK UNIVERSITY OF TECHNOLOGY
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