Gangaram Malviya
Bhopal
Summary
Dynamic Collection Manager with a proven track record at Bajaj Finserv, excelling in debt recovery and compliance management. Expert in data analysis and staff training, I successfully optimized recovery processes, significantly reducing delinquencies. Adept at fostering customer relationships and leading teams to achieve performance metrics, driving business growth through strategic insights. Skilled professional successful at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas.
Overview
10
10
years of professional experience
Work History
Collection Manager And Product Head
Bajaj Finserv
Bhopal
07.2018 - Current
- Managed collections team to optimize recovery processes and reduce delinquencies.
- Developed training programs for staff to enhance customer service and negotiation skills.
- Analyzed collection data to identify trends and implement effective strategies.
- Collaborated with legal teams to address escalated collection cases efficiently.
- Oversaw compliance with regulatory requirements in debt collection practices.
- Implemented performance metrics to evaluate team effectiveness and productivity.
- Resolved customer inquiries related to account status and payment options promptly.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Managed relationships with tax authorities, bankers and auditors.
- Analyzed competitors and market trends to facilitate business growth.
Collection Agent
IDFC First Bank
Bhopal
02.2017 - 06.2025
- Managed collections for overdue accounts, ensuring compliance with regulations.
Bpo Call Centre Work Outbound Collection Department
Magnum Group
Bhopal
06.2015 - 12.2016
- Mobile Billing Collection Calling|Reliance
Education
PGDCA -
MCU
01.2017
BCA -
B.U. BHOPAL
01.2015
12TH -
M.P. BOARD
01.2012
10TH -
M.P. BOARD
01.2009
Skills
- Word processing
- Excel
- PowerPoint
- Typing in English
- Typing in Hindi
- Compliance management
- Staff training
- Performance metrics
- Customer relationship management
- Debt recovery processes
- Data analysis
- Collection strategies
- Team leadership
- Time management
- Collections tracking
- Debt recovery expertise
- Call escalation
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.
Languages
Hindi
Hobbies and Interests
- Listening music
- Reading books
- Reading newspapers
<Enter your own>
- Father's Name: Shri Bihari Lal Malviya
- Date of Birth: 07/08/90
- Gender: Male
- Marital Status: Married
Timeline
Collection Manager And Product Head
Bajaj Finserv
07.2018 - Current
Collection Agent
IDFC First Bank
02.2017 - 06.2025
Bpo Call Centre Work Outbound Collection Department
Magnum Group
06.2015 - 12.2016
PGDCA -
MCU
BCA -
B.U. BHOPAL
12TH -
M.P. BOARD
10TH -
M.P. BOARD
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