GAURAV GOYAL
Faridabad
Summary
Energetic business development professional with a primary goal of motivating and exciting employees to achieve optimum performance. Possessing natural leadership ability and a talent for solving complex problems, Thrive in challenging situations. Experience includes product testing, as well as managing and developing new business opportunities. Dedicated to driving growth and success for individuals and organizations alike.
Overview
17
17
years of professional experience
Work History
BUSINESS DEVELOPMENT MANAGER
TrueFan
11.2020 - Current
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships..
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Team Leader
Garmin
02.2018 - 07.2020
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
INTERNAL SALES DEMONSTRATOR
Fitbit
03.2016 - 01.2018
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Recommended specific product options to meet customer needs.
- Provided exceptional customer service to drive satisfaction.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Retail Store Manager
PETER ENGLAND
11.2011 - 02.2016
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Managed store organization, maintenance, and purchasing functions.
- Completed point of sale opening and closing procedures.
Lead Sales Associate
ANAND GLOBAL TRADING AGENCY, LILIPUT, WORLD
04.2009 - 10.2011
- Kept detailed track of sales and customer information in company system.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
EXECUTIVE & CASHIER
GLOBUS STORES PVT LTD
04.2007 - 03.2009
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Organized due diligence in preparation for sale of business unit.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Arts -
Maharshi Dayanand University
Rohtak, India05.2009
10+2 -
City Montessori School
Lucknow, India04.2006
Skills
- Lead Generation
- Decision-Making
- Strategic Partnerships
- Salesforce Management
- Customer Service
- CRM Platforms
- Pipeline Development
- Training and mentoring
Timeline
BUSINESS DEVELOPMENT MANAGER
TrueFan
11.2020 - Current
Team Leader
Garmin
02.2018 - 07.2020
INTERNAL SALES DEMONSTRATOR
Fitbit
03.2016 - 01.2018
Retail Store Manager
PETER ENGLAND
11.2011 - 02.2016
Lead Sales Associate
ANAND GLOBAL TRADING AGENCY, LILIPUT, WORLD
04.2009 - 10.2011
EXECUTIVE & CASHIER
GLOBUS STORES PVT LTD
04.2007 - 03.2009
Bachelor of Arts -
Maharshi Dayanand University
10+2 -
City Montessori School
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