GAURAV KUMAR ROY
Hajipur
Summary
Diligent professional with over 12 years of experience in E-commerce warehousing & Logistics Operations with exposure in Operations, Team Management. Solutions oriented approach with excellent relationship management skills, successfully and consistently delivering responsibilities in the domains of Warehouse Transport Operations. Expertise in handling multiple responsibilities and achieving desired results as per the benchmark set by the organization; adept in developing and ensuring customer satisfaction by maintaining excellent Turn Around Time (TAT) for delivery & service quality norms. Excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate tasks, whilst simultaneously managing the diverse range of function from multiple sources.
Overview
13
13
years of professional experience
Work History
Senior Executive
Flipkart
Hajipur
10.2014 - Current
- Planning and executing daily warehouse Operations activities comprising transaction, documentation, transportation and shipment arrangements
- Manpower planning and team management, Team handling size 130-150
- Outbound and Inbound process
- (Documentation, Filing, Transportation, Checklist, Short and Excess, per-alert, Counter per-alert)
- Vehicles tracking, coordination with vendor and origin if the vehicle is not reached as per ETA
- Vehicle unloading as per ETA design landing time and high CPD shipments available in any vehicle
- Responsible for timely dispatch of vehicles from MotherHub warehouse to MotherHub warehouse and Last Mile warehouse with the bags/shipments with proper documentation (E-way bill) as per given cutoff time for respective warehouse/Hub/Facilities
- Apply new Kaizen and Maintaining 5S on the floor
- Working on Outgoing BRSNR, Incoming BRSNR and shrinkage/loss with Flipkart Security team
- Report preparation, Data analysis and sharing RCA to Zonal/ central team like shipments Pendency MRD report, Functional, CPD, Forward load, Missort and Misroute breach reports
Operations Executive
DTDC Courier & Cargo Ltd.
Noida
09.2012 - 10.2014
- Managed delivery boy to ensure timely shipment/consignment delivery and pick-up
- Coordinated with customers to resolve delivery expectations and improve customer satisfaction
- Route planning and optimization to improve delivery efficiency
- Entry all inbound & outbound in ERP
- Prepare the Delivery Run Sheet, Manifest & trip sheet
- Delivery Updation
- Cash handling for COD FOD consignments
Education
B. Com (Hons) - Accountancy
Lalit Narayan Mithila University
Darbhanga, India04-2013
12th Intermediate - Commerce
Bihar School Examination Board
Patna, India06-2010
10th Matric -
Bihar School Examination Board
Patna, India05-2008
Skills
- Operation Management
- People Management
- Route Optimization & Planning
- Data Management
- Operation Improvement Planning
- Problem Solving & decision Making
- ERP
- HMS
- MRD
- TMS
- MS Office
- Windows
- Internet Applications
Awards
- Instant Karma WoW Awards, 05/06/18
- Instant Karma WoW Awards, 10/15/19
- Best Performance in Big Billion Days (BBD), 2020
Disclaimer
I hereby declare that above mentioned information is true to the best of my knowledge and belief.
Languages
- Hindi
- English
Personal Information
- Father's Name: Ram Babu Roy
- Date of Birth: 03/12/92
- Nationality: Indian
- Marital Status: Married
Languages
Hindi
First Language
English
Intermediate
B1
Timeline
Senior Executive
Flipkart
10.2014 - Current
Operations Executive
DTDC Courier & Cargo Ltd.
09.2012 - 10.2014
B. Com (Hons) - Accountancy
Lalit Narayan Mithila University
12th Intermediate - Commerce
Bihar School Examination Board
10th Matric -
Bihar School Examination Board