Gitesh Gagare
Mumbai
Summary
- Responsible Printer Technician who is certified to work on printers by all the major manufacturers. Adept at quickly diagnosing and solving problems giving customers printer maintenance advice and responding to emergency calls. Specializes in small to medium sized businesses. Experienced professional with over 13+ years of experience in Printing Industry. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles.
- Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
- Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager- Inkjet
Vinsak India Pvt.Ltd.
Mumbai
10.2024 - Current
- Develop and maintain standard operating procedures (SOPs) for inkjet systems.
- Coordinating with the Sales department (for details like competitors' products, volume, specifications, and end application) to understand the market requirements.
- Attend to customer complaints promptly, and solve their problems to their entire satisfaction.
- Provide after-sales service, such as installation and trials of inkjet printers.
- Repairs and servicing of online inkjet printing machines, marking, and barcoding machines.
- Sourcing of inkjet spares.
Assistant Manager - Technical Support
Repro India Ltd
India
05.2021 - 09.2024
- Ensured smooth operation of Kodak Prosper Press and HP Page wide T240 Web Digital Inkjet press through comprehensive technical assistance.
- Assisted with the operation and maintenance of the Binding line of Tecnau Libra Inline
- Streamlined Horizon Binding line processes resulting in increased efficiency and productivity.
- Assisted with troubleshooting and resolving technical issues for the Schmedt Hardcase machines
- Arrangement of supplemental parts to keep the printer running, and responsible for the procurement and installation of those parts.
- Ensured effective replacement of faulty parts
- Successfully update and adapt to emerging technologies in order to ensure optimal functioning of laser printers.
- Scheduled maintenance to avoid interference with regular production work
- Responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products
- Provide technical assistance with the installation of new machines & to monitor the machines for quality issues
- To take leadership in communicating equipment problems and solutions to the team.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Customer Support Engineer
Kodak India Pvt Ltd
Mumbai
07.2018 - 04.2021
- Provided service support for Inkjet Digital Printing Machine
- Prosper 1000 Press, Hunkeler Book Block line, Breakdown & Maintenance
- Provided production and technical support for Prosper1000Press.
- Maintained current knowledge of products and services offered by company.
- Resolved customer inquiries in a timely manner via phone, email, or chat.
- Tracked customer feedback to improve service quality and experience.
- Diagnosed complex technical problems and developed solutions.
- Provided technical support for customers, troubleshooting hardware and software issues.
- Performed regular maintenance on systems to ensure optimal performance.
- Maintained up-to-date technical documentation for customer support reference.
- Provided secondary support to field engineers, helping resolve escalated service calls by leveraging remote access tools.
Service Engineer-West Region
Nippon Color
Mumbai
05.2016 - 06.2018
- Provided support for maintenance tasks including servicing, troubleshooting, installation work and addressing breakdowns
- Implemented strategies to optimize performance of both machines, resulting in increased output quality.
- Optimized the functionality and productivity of Raptor and Gecko CPG processors.
- Installed, configured and commissioned new customer equipment according to specifications.
- Analyzed complex problems and identified root causes of system failures.
- Prepared detailed reports of system performance after installation or upgrades.
- Resolved customer service requests within the given time frame.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Provided technical support for customers on site or remotely via phone or email.
- Provided customers with regular feedback on service requests and performed off-site corrective and preventive maintenance.
- Assisted in installing equipment and tested and maintained equipment.
- Maintained equipment performance by cleaning and lubricating components.
- Managed emergency repairs on critical systems, minimizing downtime and production losses.
Service Engineer
Micro Electronics
Mumbai
06.2009 - 04.2016
- Performed servicing, troubleshooting, installation, and breakdowns.
- Increased efficiency and productivity of Pre-Press CTP machines
- Thermal (Trendsetter) & Violet CTP (ECRM Mako-4)
- Managed Avantra machine with online and offline processor for efficient functions.
- Ensured smooth operation and optimal performance of digital printing equipment
- Effectively utilized Kodak Versamark VT3000, S10 Prosper, and Press Ink-Jet machines to optimize productivity
- Assisted customers with troubleshooting issues related to hardware in a timely manner.
Education
Graduate Program in Electrical Engineering -
Indian Institute of Management and Planning
Computer Hardware and Networking -
Kokanee's Kohinoor Institute Mumbai, India
SSC (Secondary School Certificate Maharashtra Board) -
Teresa High School, Mumbai
Skills
- Quality checks
- Troubleshoot
- Preventive Maintenance
- Quality Standards
- Proper Chain
- Service Calls
- Onsite
- Inkjet
- Problem-Solving
- Active Listening
- Dependable and Responsible
- Interpersonal Communication
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Technical Skills
- Time Management Skills
Skillssets
Quality checks, Troubleshoot, Preventive Maintenance, Quality Standards, Proper Chain, Service Calls, Onsite, Inkjet, Problem-Solving, Active Listening, Dependable and Responsible, Interpersonal Communication, Teamwork and Collaboration, Analytical and Critical Thinking, Teamwork skills, Technical Skills, Time Management Skills
Mothertongue
Marathi
Personal Information
- Date of Birth: 11/24/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Marathi
- Hindi
Training
- HPT240 inkjet press, Delhi, India, Printing Machineries operations, HP Electronics (Graphic Division), Aug 2022, 7 days
- Kodak Prosper Press 1000, Mumbai, India, Web Digital Printing Machine and Hunkeler Book Line machine, Kodak India Pvt Ltd, July 2018, 15 days
- Factory Training on Cron CTP machine, CRON HQ China, Machineries technical training level II, Hangzhou CRON Machinery & Electronics Co., Ltd, Nov 2017, 10 days
- Machineries technical training (Level I), Mumbai India, Installations, Breakdown & the maintenance, Nippon Color, May 2016, 30 days
- CTP machine, Mumbai, India, Kodak Trendsetter and FL excel NX CTP, Kodak India Pvt Ltd, July 2014, 15 days
Disclaimer
The above furnished information is true to the best of knowledge and belief. Given an opportunity I would put in my best and aim confident of adding value and be part of the growth of the organization.
Certification
- HPT240 inkjet press
Held in – Delhi, India
Objective – Level II : Train to Maintain training
Organizer - HP Electronics (Graphic Division)
Year – May 2024
Duration – 10 days - HPT240 inkjet press
Held in – Delhi, India
Objective – Printing Machineries operations
Organizer - HP Electronics (Graphic Division)
Year – Aug 2022
Duration – 7 days - Factory Training on Cron CTP machine
Held in - CRON HQ China
Objective - Machineries technical training level II
Organizer - Hangzhou CRON Machinery & Electronics Co., Ltd
Year – Nov 2017
Duration – 10 days
Language
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Timeline
Manager- Inkjet
Vinsak India Pvt.Ltd.
10.2024 - Current
Assistant Manager - Technical Support
Repro India Ltd
05.2021 - 09.2024
Customer Support Engineer
Kodak India Pvt Ltd
07.2018 - 04.2021
Service Engineer-West Region
Nippon Color
05.2016 - 06.2018
Service Engineer
Micro Electronics
06.2009 - 04.2016
Graduate Program in Electrical Engineering -
Indian Institute of Management and Planning
Computer Hardware and Networking -
Kokanee's Kohinoor Institute Mumbai, India
SSC (Secondary School Certificate Maharashtra Board) -
Teresa High School, Mumbai
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