Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic
GOUTAM KUMAR SINGH

GOUTAM KUMAR SINGH

GURGAON

Summary

MBA in marketing with hands-on experience as a Deputy Manager - Wealth & Trade in ICICI BANK, with strong expertise in trade finance operations, including letters of credit, import/export settlements, and currency transactions. Skilled in building and maintaining relationships with high-value trade clients through tailored financial advisory and regulatory compliance. Demonstrated ability to identify cross-selling opportunities and enhance client portfolios. Leveraging prior internship experience in retail operations, I bring a sharp customer-first mindset, adaptability in fast-moving environments, manage priorities effectively, and maintain high operational standards in dynamic business settings.

Overview

1
1
year of professional experience
1
1
Certification

Work History

DEPUTY MANAGER

ICICI BANK
NEW DELHI
06.2025 - Current
  • Managed High Net-Worth Individual (HNI) clients involved in international trade, focusing on both export and import operations.
  • Ensured end-to-end compliance with RBI and FEMA regulations in all cross-border transactions.
  • Maintained strong client relationships with HNI customers, providing personalized trade solutions to enhance client satisfaction and retention.
  • Provided advisory services on trade finance products, such as letters of credit, bank guarantees, and bill discounting.
  • Utilized CRM-driven customer segmentation and behavioural analytics to identify high-value trade clients, unlocking cross-sell campaigns that achieved a 30-60% conversion rate on relevant financial products

Intern

ZARA INDITEX TRENT RETAIL INDIA PVT LTD
NEW DELHI
05.2024 - 07.2024
  • Worked on visual merchandising to create attractive store layouts
  • Handled customer queries and ensured a great customer experience.
  • Managed inventory and fulfilled shop floor orders.
  • Received the highest performance rating in the team

Education

MBA - Marketing

SRI BALAJI UNIVERSITY
PUNE
04.2025

Bachelor of Commerce - Accounting and Finance

CALCUTTA UNIVERSITY
KOLKATA
07.2023

Skills

  • Customer Relationship Management (CRM)
  • Team Leadership
  • Business Development
  • Strong communication and interpersonal skills for effective collaboration

Certification

  • Earned lean six sigma green belt certification from KPMG
  • MS Excel
  • Strategic Planning and Execution on Coursera

Projects

Comparative Analysis of MG And TATA In Electric Vehicles In India, 2024, Analysed market strategies and customer perception of MG and TATA., Identified key challenges faced by both brands in the Indian EV market., Compared pricing strategies targeting different consumer segments.

Timeline

DEPUTY MANAGER

ICICI BANK
06.2025 - Current

Intern

ZARA INDITEX TRENT RETAIL INDIA PVT LTD
05.2024 - 07.2024

MBA - Marketing

SRI BALAJI UNIVERSITY

Bachelor of Commerce - Accounting and Finance

CALCUTTA UNIVERSITY
GOUTAM KUMAR SINGH