GOUTAM KUMAR SINGH
GURGAON
Summary
MBA in marketing with hands-on experience as a Deputy Manager - Wealth & Trade in ICICI BANK, with strong expertise in trade finance operations, including letters of credit, import/export settlements, and currency transactions. Skilled in building and maintaining relationships with high-value trade clients through tailored financial advisory and regulatory compliance. Demonstrated ability to identify cross-selling opportunities and enhance client portfolios. Leveraging prior internship experience in retail operations, I bring a sharp customer-first mindset, adaptability in fast-moving environments, manage priorities effectively, and maintain high operational standards in dynamic business settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
DEPUTY MANAGER
ICICI BANK
NEW DELHI
06.2025 - Current
- Managed High Net-Worth Individual (HNI) clients involved in international trade, focusing on both export and import operations.
- Ensured end-to-end compliance with RBI and FEMA regulations in all cross-border transactions.
- Maintained strong client relationships with HNI customers, providing personalized trade solutions to enhance client satisfaction and retention.
- Provided advisory services on trade finance products, such as letters of credit, bank guarantees, and bill discounting.
- Utilized CRM-driven customer segmentation and behavioural analytics to identify high-value trade clients, unlocking cross-sell campaigns that achieved a 30-60% conversion rate on relevant financial products
Intern
ZARA INDITEX TRENT RETAIL INDIA PVT LTD
NEW DELHI
05.2024 - 07.2024
- Worked on visual merchandising to create attractive store layouts
- Handled customer queries and ensured a great customer experience.
- Managed inventory and fulfilled shop floor orders.
- Received the highest performance rating in the team
Education
MBA - Marketing
SRI BALAJI UNIVERSITY
PUNE04.2025
Bachelor of Commerce - Accounting and Finance
CALCUTTA UNIVERSITY
KOLKATA07.2023
Skills
- Customer Relationship Management (CRM)
- Team Leadership
- Business Development
- Strong communication and interpersonal skills for effective collaboration
Certification
- Earned lean six sigma green belt certification from KPMG
- MS Excel
- Strategic Planning and Execution on Coursera
Projects
Comparative Analysis of MG And TATA In Electric Vehicles In India, 2024, Analysed market strategies and customer perception of MG and TATA., Identified key challenges faced by both brands in the Indian EV market., Compared pricing strategies targeting different consumer segments.
Timeline
DEPUTY MANAGER
ICICI BANK
06.2025 - Current
Intern
ZARA INDITEX TRENT RETAIL INDIA PVT LTD
05.2024 - 07.2024
MBA - Marketing
SRI BALAJI UNIVERSITY
Bachelor of Commerce - Accounting and Finance
CALCUTTA UNIVERSITY
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