Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline

Gowtham DR

Bengaluru

Summary

Experienced Business Development Associate with over 1+ years of experience in Ed-tech Company. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

4
4
years of professional experience

Work History

Business Development Associate

BYJU's Think & Learn Private Ltd..,
11.2021 - 12.2022


  • B2C Face-to-face client handling right from counseling to closing through Direct Sales.
    Responsible for customer retention.
  • Conduction of counseling sessions for students.
  • Guided & motivated Students on their dreams.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Achieved Rs.70,00,000/- overall revenue.
  • Developed business pipeline using cold and warm techniques.
  • Negotiated contracts and closed sales with new and existing clients.
  • Arranged potential client contacts, cultivated relationships and followed through all service needs.
  • Researched, analyzed and projected market data for potential markets.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Used LeadSquare application to handle current portfolio and prospective leads.
  • Enhanced sales techniques to strengthen business development efforts.

Associate Customer Support

Innovative Retail Concepts Pvt. Ltd
10.2018 - 10.2021


  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.
  • Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
  • Issued credits for contested returns, shipping fees and damaged merchandise.

Education

B.E - Computer Science Engineering

KVG College of Engineering, Dakshina Kannada
2018

P.U.C -

St.Joseph’s Pre University College, Hassan
2013

S.S.L.C -

St.Joseph’s Higher Primary School, Hassan
2011

Skills

  • M S Office (MS Excel, Word, PowerPoint)
  • Client Requirements
  • Profit Target Achievement
  • Customer Consultations
  • Reference Selling
  • Customer Rapport-Building

Additional Information

  • Name : Gowtham DR
  • Father’s Name : Ramdas D
  • Mother's Name: Jalajakshi DB
  • Nationality : Indian
  • D.O. B : 09 – 11 – 1995

Languages

English
Advanced (C1)
Kannada
Advanced (C1)
Hindi
Beginner (A1)

Timeline

Business Development Associate - BYJU's Think & Learn Private Ltd..,
11.2021 - 12.2022
Associate Customer Support - Innovative Retail Concepts Pvt. Ltd
10.2018 - 10.2021
KVG College of Engineering - B.E, Computer Science Engineering
St.Joseph’s Pre University College - P.U.C,
St.Joseph’s Higher Primary School - S.S.L.C ,

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Gowtham DR