Hariselvam K
Service Manager
Chennai
Summary
Postgraduate professional with more than 11 years of progressive experience in the Manufacturing and Automobile sectors. Recognized as a dependable go-to resource with strong interpersonal capabilities and a proven ability to drive continuous operational improvements. Adept at coordinating effectively with cross-functional teams and subordinates to enhance productivity, streamline processes, and support organizational objectives.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Senior Manager
TVS Vehicle Mobility Solutions Pvt Ltd
07.2025 - Current
- Oversee day-to-day service operations across all locations, ensuring adherence to OEM guidelines and organizational standards.
- Plan, allocate, and monitor field service engineers’ daily activities, preventive maintenance schedules, breakdown attendances, and installation/commissioning tasks.
- Ensure timely closure of service calls, job cards, and service reports in the service management system
- Build strong customer relationships to enhance retention, AMC renewals, and upselling of spare parts and services.
- Monitor service profitability, cost control (labour hours, travel expenses), and parts consumption.
Service Manager
Popular Vehicles and Services Ltd
07.2024 - 06.2025
- Directed day-to-day workshop and body shop operations with strict adherence to OEM service standards and SOPs.
- Achieved monthly targets across labour, spare parts, VAS, and warranty revenue streams.
- Improved CSI and NPS through effective escalation management, customer interaction, and service quality enhancement.
- Optimized workshop productivity, efficiency, bay utilization, and turnaround time to maximize revenue.
- Lead and developed service teams including Advisors, Technicians, and Floor Controllers; conducted regular performance reviews and skill training.
- Ensured “Fix It Right First Time” compliance, minimizing repeat complaints and improving overall service quality.
- Worked closely with OEM persons for process improvements, and technical issue resolution.
- Maintained MIS reporting covering productivity, efficiency, daily ROs, CSI, and business performance indicators.
- Drove customer retention initiatives such as service camps, follow-up programs, and service reminder activities.
- Monitored spare parts availability, stock control, and consumption planning to support smooth workshop operations.
Service Manager
Rajalakshmi Cars Pvt Ltd
04.2021 - 06.2024
Customer Relationship Manager
Sri Lakshmi TATA
03.2020 - 03.2021
Customer Relationship Officer
Concorde Motors India Ltd
08.2018 - 02.2020
Regional Marketing Coordinator
Popular Vehicles & Services Pvt Ltd
09.2016 - 05.2018
Service Advisor/Marketing Executive
Concorde Motors India Ltd
11.2014 - 08.2016
Marketing Engineer
Harihar Alloys Pvt Ltd
07.2011 - 06.2012
Education
M.E. - Engineering Design
K. Ramakrishnan College of Engineering
Trichy05.2014
B.E. - Mechanical Engineering
Arasu Engineering College
Kumbakonam05.2011
Skills
- Team Management
- Escalation management
- Standard operating procedure adherence
- Operations planning
- Documentation and reporting
- Teamwork and collaboration
- Problem-solving
Personal Information
Father's Name: Kannan P
Date of Birth: 20th May 1990
Marital Status: Married
Present Address: 3/31, 1st Cross Street, Baby Nagar, Velachery.
Permanent Address: 316, Kommettu Street, Pandanallur - 609807.
DISCLAIMER
I affirm that the information provided is accurate and take full responsibility for its authenticity.
Thanks & Regards,
(Hariselvam K)
Timeline
Senior Manager
TVS Vehicle Mobility Solutions Pvt Ltd
07.2025 - Current
Service Manager
Popular Vehicles and Services Ltd
07.2024 - 06.2025
Service Manager
Rajalakshmi Cars Pvt Ltd
04.2021 - 06.2024
Customer Relationship Manager
Sri Lakshmi TATA
03.2020 - 03.2021
Customer Relationship Officer
Concorde Motors India Ltd
08.2018 - 02.2020
Regional Marketing Coordinator
Popular Vehicles & Services Pvt Ltd
09.2016 - 05.2018
Service Advisor/Marketing Executive
Concorde Motors India Ltd
11.2014 - 08.2016
Marketing Engineer
Harihar Alloys Pvt Ltd
07.2011 - 06.2012
B.E. - Mechanical Engineering
Arasu Engineering College
M.E. - Engineering Design
K. Ramakrishnan College of Engineering